· None of the above quite fits
· None of these quite match
· Metadata improver is paused (with a red exclamation mark) and new albums are not updated with new metadata.
· I use a T-Mobile 5G Gateway, Model: 5688W Fast
Please work your way through the troubleshooting guide and report your findings here.
Then please try and go on with step 2 - reboot. This may resolve one or even both issues at hand.
I tried rebooting (shut down and restarted the computer that houses the Roon Core), but the same issue persists after starting back up. Still shows, “There was an error checking for an update”
Have you explored “Resolve Networking Troubles” section in the guide?
The first place I would start is to reboot your router and any associated networking equipment.
The once a connection to the internet has been re-established reboot the Roon server machine.
A post was split to a new topic: Same problem this morning
Service Alert Information:
Seems to me like a Roon Labs Cloud issue. See also:
https://community.roonlabs.com/t/cant-login-but-got-to-communinitylogin/316088
https://community.roonlabs.com/t/problem-with-search/316091
https://community.roonlabs.com/t/roon-doen-not-run-anymore/316086
https://community.roonlabs.com/t/impossible-de-se-connecter-a-roon/316095
https://community.roonlabs.com/t/unable-to-connect-to-roon-after-rebooting-rock-ref-b9c80p/316101
https://community.roonlabs.com/t/login-issue-causing-endless-loop-in-roon-app-ref-5xr0ay/316099
https://community.roonlabs.com/t/qobuz-error-loading-pages-in-roon-ref-uwoifd/316103
https://community.roonlabs.com/t/stuck-in-login-loop-when-accessing-roon-core-ref-5dpxjv/316104
https://community.roonlabs.com/t/roon-qobuz-integration-fails-with-error-message-ref-egtulw/316107
https://community.roonlabs.com/t/qobuz-integration-issues-in-roon-app-ref-t5otia/316106
https://community.roonlabs.com/t/roon-app-fails-to-login-after-web-redirect-ref-0skplw/316112
https://community.roonlabs.com/t/cant-connect-to-roon-search-issue-ref-fvf15f/316113
https://community.roonlabs.com/t/login-loop-after-roonos-2-1-update-on-nuc-ref-rbhh75/316114
https://community.roonlabs.com/t/unable-to-log-in-to-tidal-in-roon-settings-ref-493q4p/316117
https://community.roonlabs.com/t/unable-to-log-into-roon-on-iphone-and-mac-ref-7ldq6p/316119
https://community.roonlabs.com/t/endless-login-loop-in-roon-app-with-firefox-ref-3955m1/316124
https://community.roonlabs.com/t/non-riesco-ad-accedere-a-roon-rock/316131
https://community.roonlabs.com/t/login-loop-issue-on-roon-ref-3bnpg9/316138
https://community.roonlabs.com/t/roon-search-problems-now-i-cannot-connect-to-tidal/316145
https://community.roonlabs.com/t/roon-server-not-working-and-inaccessible-ref-l5uues/316146
https://community.roonlabs.com/t/roon-arc-on-macbook-failing-to-connect-ref-gu17cm/316150
https://community.roonlabs.com/t/metadata-improver-paused-message-ref-rmv10x/316153
I think I’m having a similar problem as the O.P.
I power cycled my modem.
I rebooted my router.
I checked the “Resolving Metadata Improver” guide (https://help.roonlabs.com/portal/en/kb/articles/resolving-metadata-improver-halted-error-messages#Update_Roon) and reviewed the “Resolve Networking Troubles” step at the bottom of it.
I reconfirmed that IPv6 is disabled on my router
I disabled all Windows Firewall Settings (everything was working fine previously; I have exceptions to let Roon through, etc)
My PC (Roon Server) is connected directly to my router via a short ethernet
Is is possible that something has changed on Roon’s side such that “Server connection” settings are disrupted on our end?
That is what it looks like yes.
Already done by both @Geoff_Coupe and myself.
Roon have recently replied and are now investigating.
I also asked them to post a statement on the forum.
Hi @Dan_Brown2,
Thanks for sharing your report! As @Carl has mentioned our team is aware of this and taking a closer look.
We’ll be in touch with updates as soon as they are available. Thank you! 
I should have come here first. I’m having the same issue (Alberta, Canada) and decided to restore from an old database, as reboots of the server, modem, router, and all switches did not resolve the issue. And I’m now stuck in a login loop.
I guess I’ll wait this out.
· None of the above quite fits
· None of these quite match
· After resetting (changing) my email address I can no longer sign in on my Roon server. Roon remote app does not accept my login to my Roon server any more...
· No VPN, Standard Odido router (connected to my KPN glass fiber modem). I have a 1000/1000 subscription.
· Nucleus
· iOS
· I can't log into TIDAL or KKBox
· Yes
· No, the issue remains the same
· No, the issue remains the same
· No, the issue remains the same
· No, the issue remains the same
· I am able to switch to the diffrent device
· No, the issue remains the same
· It seems like Roon Search is not working and Roon seems
To be having trouble connecting to Tidal, even though it is logged in. There are messages saying Roon is having trouble verifying my connection. It happened today, for the first time. I was performing rebooting of everything including my router. Messaging from Poland and it’s 9:35 pm CET.
Hi, suddenly the Roon search has stopped on all my devices. It seems like it does not see Tidal content at all, even that I am logged in to Tidal. It gives me the message that operation cannot be completed and Roon is having trouble to verify my connection. I tried rebooting everything including my router, without luck.
I don’t know all
Those details. It’s been working flawlessly ever since I purchased Roon but today it stopped and I want to know happened. I did not change any of my devices.
· None of the above quite fits
· None of these quite match
· I cant connect to the search
· eero
· Windows
· Windows
· I can't log into Roon
· Yes
· No, the issue remains the same
· No, the issue remains the same
· No, the issue remains the same
· No, the issue remains the same
· I cannot switch to a different device
· No, the issue remains the same
· in south korea time : 04:00
on pc screen "리디렉션 중 잠시만 기다려주세요..." , i can't login..
· None of the above quite fits
· App interface looks or behaves oddly
· I am getting a "Can't connect to Roon search" error, but everything is configured the same as it has been for years. Also - I am able to play the album that it is currently displayed, but cannot access anything else
· My iMac is my Roon core and remote - I am sending it to a hardwired NAD Cs1 streamer
· None of the above quite fits
· None of these quite match
· None of the internet radio stations work, something happened since this morning. My internet is OK, my Roon Nucleus is up to date.
· TP Link Decco 6E wirless router, plugged into PS Audio streamer via Ethernet cable. Spectrum internet service, 500 Gig. I can access and stream from my Quobuz account. I have a notice that my "Metadata Improver" was paused, stating Roon is having trouble verifying connection with our servers. My connection should be fine if I'm streaming albums from Quobuz in 96/24 and able to watch TV on YouTube.
· Nucleus
· Mac
· I can't log into Qobuz
· No, the issue remains the same
· I am able to switch to the diffrent device
· No, the issue remains the same
· I have been using Roon with a Nucleus as my Core for about three years with a completely stable setup. I have not changed any hardware, network devices, operating system on the Nucleus, firewall, or router configuration. Everything (local library, Qobuz integration, and ARC) used to work reliably.
Immediately after the latest Roon update, several problems started at the same time:
- Roon shows errors related to metadata and reports that its servers cannot find my library or cannot update metadata.
- Roon ARC stopped working, even though it used to work perfectly with the same router and port configuration.
- Qobuz integration is partially broken:
- inside the dedicated Qobuz section in Roon, the interface often does not load results or appears to be “disconnected” from Qobuz,
- in my main Roon library, I can still see and play my **older** Qobuz albums and tracks,
- however, **recently added** Qobuz albums (new favorites / new releases) do not open or do not play correctly in Roon, even though they play normally in the native Qobuz app.
This strongly suggests a problem with Roon’s cloud/backend services or the Qobuz integration, rather than a local configuration error on my side, since the same system worked unchanged for years and the issues started exactly after the latest update.
I have already done the following troubleshooting steps:
- Rebooted the Roon Server and fully power‑cycled the Nucleus (powered off for 30–60 seconds, then restarted).
- Rebooted the router.
- Cleared the image cache in Roon’s Settings.
- Ensured no changes in my network topology, no new firewall rules, no VPN.
- Logged in to Qobuz successfully; I can access my Qobuz account and see my favorites, but new albums do not work in Roon while old ones still play.
From Roon → Settings → ARC, I get the following diagnostic output:
```json
"ipv4_connectivity": {"status":"NetworkError","status_code":530,"error":"error code: 1016"},
"external_ip": {"actual_external_ip":"151.xxx.xxx.xxx","actual_external_ipv6":"null","router_external_ip":"151.xxx.xxx.xxx"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"},
"multinat_autoconfig": {"status":"Success","error":"No Error","routers":1,"routers_mapped":1}
```
This indicates that my external IP and router mapping are correctly detected and that port mapping is successful, but the ARC connectivity test fails with a 5xx‑type network error (530 / 1016), which looks like a problem on the remote/backend side rather than a local network misconfiguration.
At the moment I am:
- Performing a fresh backup of my Roon database.
- Avoiding any destructive actions such as database reset or full reinstall of Roon on the Nucleus, because I do not want to damage or lose my library if the root cause is actually a server‑side issue.
I would kindly ask:
1. Can you confirm whether there are any known issues with Roon’s services (metadata, Qobuz integration, ARC connectivity) after the latest update that could explain:
- metadata not updating / “servers cannot find my library”,
- Qobuz section in Roon not loading correctly,
- older Qobuz content still playing while newly added Qobuz albums do not,
- ARC reporting NetworkError 530 / error code 1016 despite correct router mapping?
2. Before I attempt any database reset or restore from backup, could you please review my case and let me know whether you believe the problem is likely:
- a corrupted local database on the Nucleus, or
- an issue with Roon’s backend / cloud services / Qobuz catalog integration?
3. If you consider a local procedure necessary, please provide precise step‑by‑step instructions that minimise the risk to my existing library and preserve my edits and history.
I am happy to provide logs or any additional technical information you need from my Nucleus. Please let me know exactly what to collect and how.
I have been using a Nucleus as my Roon Core for about three years with a completely stable setup and no changes to my hardware, network, router configuration, or Nucleus OS. All problems started immediately after the latest Roon update.
Since that update I see:
- errors saying Roon’s servers cannot find my library or update metadata
- ARC not working, with this diagnostic:
```json
"ipv4_connectivity": {"status":"NetworkError","status_code":530,"error":"error code: 1016"},
"multinat_autoconfig": {"status":"Success","routers":1,"routers_mapped":1}
```
- Qobuz behaviour:
- in the Qobuz section inside Roon, the interface often does not load or show results
- in my main Roon library I can still play my **older** Qobuz albums
- **recently added** Qobuz albums do not open or do not play in Roon, although they work normally in the Qobuz app
Troubleshooting already done:
- rebooted Nucleus and router
- cleared Roon image cache
- logged out and back into Qobuz in Roon
- no changes to my network, router, firewall, or ISP
I am currently backing up my database and I would like to **avoid any database reset** until you confirm it is really necessary. Could you please check whether this matches any known backend/cloud issue with metadata, Qobuz integration, or ARC after the latest update, and advise the next steps that are safest for my existing library?
please nothing is change in my harware my connection work i am using nucleus and arc for a long time the problem starting with the last update. My network work properly but the problem is (and is the same topic) In roon metadata improver dont work and ARC dont work I reset every NUcleos software i reistall NUcleos operating system and roon on devices
