Connection Issues, Login Issues, "Metadata improver paused" errors, “Unexpected Error” messages [Resolved]

Support
34

What is the operating system of your Roon Server host machine?

· Roon on a NAS (Synology, QNAP, ASUSTOR)

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 23 feb 2026 21:03 TImezone Berlin Rome

Describe the issue

When I try to login I arrive to the welcome page then I'm addressed to the login page in Roon. I click login, I'm back to the account roon page I confirm to the welcome back and it goes back to login and so on. I've tried the "Go Back" button, I arrive to the choice of the server (Synology or Mac) but whatever server I choose I'm back to the login page, infinetely. I have tried with three different mac (Mac Studio, MacBook Air M4, Mac Pro 2013) and with iPad and iPhone (iPad M4 iPgone 16 Pro). I have reinstalled the application, I have deleted the cache and also the database in the Library: no effect. Till today in the morning, evereything was working fine. Suddenly, this evening it stopped to work: first, not connecting to Qobuz and Tidal and then not running the search engine and, finally, when I switched off Roon ad make it to restart it has begun this nightmare. Thank you for your help.

Describe your network setup

ISP: Fastweb Router: Fastweb (it's a proprietary model) TimaCapsule Apple only for wifi. Switch Cisco. THe network is both via Ethernet and WiFi.

35

What is the operating system of your Roon Server host machine?

· Roon Optimized Core Kit (ROCK)

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 21h00

Describe the issue

During authentication, it fails to connect on my Mac and my iPhone.

36

What is the operating system of your Roon Server host machine?

· Windows

What kind of device are you using to perform the login?

· Windows

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· Issue described in my previous message - Warsaw local time 8 pm, 23rd Feb, 2026

Describe the issue

I use roon core on two different pc: at the office and at home. When I switch pc there is a request to unauthorize - this time I clicked unautorize on my android app but there was no effect, and there was no connection to the roon server. I verified on home pc, and I was logged out, and couldn't log to the server from the roon ui app. I cleared cache, used another browser, switched back to office pc - nothing works.

Describe your network setup

Home pc - Win 11, lan connection. Office pc - Win 11, wi fi

37

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Failed HW Server Requires Roon Server License Migration

Tell us about your home network

· All local 192.168.1.1

38

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Trouble creating or restoring backups

Tell us what's going on

· I created backup on core‘s internal SSD ( Grimm MU1), but backup not shown after restart, additional glitch: meta data update paused, can’t search music under Qobuz, when a click „find Qobuz version“, I see forever search without result

Tell us about your home network

· No VPN, LAN connection to router, auto IP address

39

What is the operating system of your Roon Server host machine?

· Linux Server (Ubuntu, Fedora, ArcLinux...)

What kind of device are you using to perform the login?

· Android

Where are you trying to login?

· I can't log into Roon

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 19:50

Describe the issue

I log into Roon, it accepts but then stays in the login screen

Describe your network setup

Vodafone, Linux (both Nobara and Cachy OS, acessed through Android Phones and Lutris)

40

What is the operating system of your Roon Server host machine?

· Roon on a NAS (Synology, QNAP, ASUSTOR)

What kind of device are you using to perform the login?

· Windows

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 11:35 am

Describe the issue

I'm constantly in a loop of 'redirecting' using the windows Roon app and qnap server

Describe your network setup

Have an Orbi router with qnap server and MS windows pc

41

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I received a warning email about a login attempt from an unknown location. I changed my password, but now I'm stuck on an infinite loop on the login screen. Please help.

Tell us about your home network

· I used a LAN cable connected to the wall without a router. I thought I'd been hacked, so I connected the router (Giga Wi-Fi Buddy) provided by my wire service.

42

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Log In Keeps taking me back to Log In

Tell us about your home network

· Direct wall ethernet connection and Roon app on new iPad Mini

43

What is the operating system of your Roon Server host machine?

· MacOS

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· I need support

Describe the issue

The login is an endless cycle, never had so much trouble with Roon

Describe your network setup

I need support

44

What is the operating system of your Roon Server host machine?

· Roon Optimized Core Kit (ROCK)

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· pacific standard time 11:14 AM ROCK is running. when I click Connect it takes me back to the login screen. When I login in again it takes me back to the same connect to roon optimized Core kit screen"

Describe the issue

ROCK is running. when I click Connect it takes me back to the login screen. When I login in again it takes me back to the same connect to roon optimized Core kit screen"

Describe your network setup

ROCK running on NUC

45

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· Roon doesn't give Qobuz back. The playlists are not displayed, nor does the search work. Until a few days ago, this was easily possible. The error display reads: "Error loading the page. Check your network connection" . Qobuz itself loads without any problems. Network connection is fine.

Tell us about your home network

· Router Fritzbox 7590, OS 8.20, DSL, Download 285,3 Mbit/s, ↑ 45,5 Mbit/s. WLAN Works perfect

46

Hi @Martin_Rohrssen

Roon are aware, please see this pinned Service Alert …

47

What is the operating system of your Roon Server host machine?

· Linux Server (Ubuntu, Fedora, ArcLinux...)

What kind of device are you using to perform the login?

· Android

Where are you trying to login?

· I can't log into Roon

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· since 02/23 19:41:11 MET

Describe the issue

I cann't login. Please see this part of my RonnServer log file: 02/23 19:41:11 Trace: [broker/accounts] doing auth refresh in EnsureAuthReady, next=02/23/2026 19:41:11
02/23 19:41:11 Trace: [broker/accounts] refreshing account info for email='hans-walter.simon@gmx.de' userid=334b7574-1f4e-4a0e-9e17-2dcc6e0a0072
02/23 19:41:11 Trace: [fiveaccountserver] POST https://accounts5.roonlabs.com/accounts/3/login
02/23 19:41:11 Trace: [fiveaccountserver] BODY token=6029a8e5-0099-48cc-b136-4ebb83ce3c9b
02/23 19:41:11 Debug: [easyhttp] [24616] POST to https://api.roonlabs.net/accounts5/accounts/3/login returned after 62 ms, status code: 530
02/23 19:41:11 Warn: [fiveaccountserver] Error in web request https://accounts5.roonlabs.com/accounts/3/login (530): error code: 1016
02/23 19:41:11 Warn: [broker/accounts] failed to refresh account info: Result[Status=UnexpectedError]
02/23 19:41:11 Warn: [auth] EnsureAuthReady failed: Result[Status=UnexpectedError]

48

What is the operating system of your Roon Server host machine?

· Linux Server (Ubuntu, Fedora, ArcLinux...)

What kind of device are you using to perform the login?

· iOS

Where are you trying to login?

· I can't log into Roon

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 2:38pm MST

Describe the issue

Running Linux Roon server version 2.60. It was working earlier today, but something happenned when I was trying to link to a new Qobuz account from Roon, and now all devices (2 iPhones, an ipad, and a Windows PC) cannot log in to Roon. For example, when I open the app on my iPad I get a screen that says "connect to your Roon Server" which shows the server as running. When I click "Connect" I get a screen showing "Login" and "Sign up". I click "Login" and it asks if I want to use "roonlabs.com" to sign in. I hit "Continue" and I get a window that says "Welcome back!" and "Choose an account". When I click on my account I get sent back to the Login/Sign up page. This is an endless loop that I cannot get out of. I rebooted my server and verified that it is running. I rebooted my router as well with no luck. All devices show the same behavior. Clearly something changed as it was just working on my iPad earlier today.

Describe your network setup

ISP is Sparklight, modem is a Motorola DOCSIS 3.1, router is a TP-Link Dual-Band BE3600 Wi-Fi 7 Router Archer BE230. All devices connected via WiFi.

49

What is the operating system of your Roon Server host machine?

· Roon Optimized Core Kit (ROCK)

What kind of device are you using to perform the login?

· iOS

Where are you trying to login?

· I can't log into Roon

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 2023-02-23 13:41:06:24 PST

Describe the issue

Success: login to tidal on webpage, but settings/service/attempting to logon tidal

Describe your network setup

Cable to modem/switch/ethernet-cable-to-roon rock/ethernet to end-point

50

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· My Roon stop working with Tidal. I have to Log in again to Tidal Services, it is done successfully in the Sarafi browser (newest macOS) but than Roon is not syncing to Tidal. Attempting to Log in is for ever. Please help

Tell us about your home network

· Tidal is normally working in the Tidal app. Just not in Roon

51

What is the operating system of your Roon Server host machine?

· Windows

What kind of device are you using to perform the login?

· Windows

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 22:51 CET

Describe the issue

upon submitting my user name and password roon application only blicks and gets back to the start page: Login or Sign up

Describe your network setup

ISP: Vodafone CZ; modem O2 Smart Box

52

Same issue here. Need to log in but end up att log in page after I chose account

53

Having the same issues here. It’s frustrating and now my streaming services are inaccessible from roon. I’m running a nucleus+ with windows 11. I have access to my own library but thr other functions such as Metadata, anything integrated with the streaming services data….zilch. Anyone else having issues? I can access the streaming services externally through their own apps…tidal and qobuz seem to be working fine…it’s Roon’s server that seems to have the issue.