Sorry, I can’t see how this will help to solve my problems. Qobuz does not sycronize.
This is global issue is affecting many if not all of Roon’s Cloud based services.
There is nothing to be done until the Cloudflare DNS outage is resolved by Cloudfare.
Roon will update the banner, once it is resolved. Then you can retest and report back here.
Appears to be resolved. No further actions taken on my end. Logging in is successful and all features appear back to normal.
What is the operating system of your Roon Server host machine?
· Prebuilt Branded Roon Server (SonicTransporter, Innous, Merging...)
What kind of device are you using to perform the login?
· Mac
Where are you trying to login?
· I can't log into TIDAL or KKBox
Have you been redirected to the Tidal/KKBOX login page in your browser?
· Yes
Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected
· No, the issue remains the same
Content / Popup Blockers
· No, the issue remains the same
Temporarily try to use a different browser
· No, the issue remains the same
Different device
· I am able to switch to the diffrent device
Are you still facing the issue on the different device
· No, the issue remains the same
Describe the issue
I have update my Roon Server "Grimm Audio MU2" and Roon Remote "MacOS 26.3" to the latest Roon version 2.60 (build 1629) since last week.
Everything was working fine, but today after 3 hours in my listening session Tidal disconnect itself but Qobuz was still working. I reboot my Roon Server, logout from Tidal, reboot the Roon Server again and try from the Roon App from my iPad to log back in Tidal from the Roon App and nothing is working. On my iPad I open the Tidal App and login with the same account and Tidal do work with my account. So there is a problem on your side. It did work for about a week and now it do not work anymore. Please Help me !!!!!
Describe your network setup
Last week, I update my Roon Server "Grimm Audio MU2" and my MacOS 26.3" to the latest version of Roon 2.60 (build 1629).
Everything was working fine, today after 3 hours in my listening session Tidal disconnected itself.
I went into the Roon Server settings and logout from Tidal. Reboot my Roon Server, go back to the Roon settings and try to login back again. The Tidal web page give me a confirmation that everything is OK.
"You've successfully connected your TIDAL account."
After that it goes back automatically to the Roon server in the Tidal setting section but it is stuck there, the wheel is spinning and nothing goes through.
I try to use my iPad instead of the Mac, but it does the same thing.
What is the operating system of your Roon Server host machine?
· Roon Optimized Core Kit (ROCK)
What kind of device are you using to perform the login?
· Android
Where are you trying to login?
· I can't log into Roon
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I am able to switch to the diffrent device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· I notice it around 10pm CET
Describe the issue
I was not able to perform a search I rebooted my Rock, then I disconnect from Roon on my phone (android) device, I'm no more able to connect to Roon on my phone I have the same issue on my Ipad pro. I have a Qobuz subscription and it works.
Describe your network setup
I have no network issue, I'm network expert and I work for the telecom operator, network work fine, Roon is connected to a switch connected to a firewall, all the Roon end poitn are on the same network Wifi or connected via Ethenet cable. I also try to start a roon server on a Windows computer and I have the same issue.
What is the operating system of your Roon Server host machine?
· Linux Server (Ubuntu, Fedora, ArcLinux...)
What kind of device are you using to perform the login?
· iOS
Where are you trying to login?
· I can't log into Roon
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I am able to switch to the diffrent device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· 2:38pm MST
Describe the issue
Running Linux Roon server version 2.60. It was working earlier today, but something happenned when I was trying to link to a new Qobuz account from Roon, and now all devices (2 iPhones, an ipad, and a Windows PC) cannot log in to Roon. For example, when I open the app on my iPad I get a screen that says "connect to your Roon Server" which shows the server as running. When I click "Connect" I get a screen showing "Login" and "Sign up". I click "Login" and it asks if I want to use "roonlabs.com" to sign in. I hit "Continue" and I get a window that says "Welcome back!" and "Choose an account". When I click on my account I get sent back to the Login/Sign up page. This is an endless loop that I cannot get out of. I rebooted my server and verified that it is running. I rebooted my router as well with no luck. All devices show the same behavior. Clearly something changed as it was just working on my iPad earlier today.
Describe your network setup
ISP is Sparklight, modem is a Motorola DOCSIS 3.1, router is a TP-Link Dual-Band BE3600 Wi-Fi 7 Router Archer BE230. All devices connected via WiFi.
What is the operating system of your Roon Server host machine?
· MacOS
What kind of device are you using to perform the login?
· Mac
Where are you trying to login?
· I can't log into Roon
Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?
· Yes
Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected
· No, the issue remains the same
Content / Popup Blockers
· No, the issue remains the same
Temporarily try to use a different browser
· No, the issue remains the same
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I cannot switch to a different device
Are you still facing the issue on the different device
· No, the issue remains the same
Describe the issue
I can not log in to the Roon app on any device. I am redirected to a browser, I log in but then nothing happens when jumping back the Roon app
What is the operating system of your Roon Server host machine?
· MacOS
What kind of device are you using to perform the login?
· Mac
Where are you trying to login?
· I can't log into Roon
Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?
· Yes
Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected
· No, the issue remains the same
Content / Popup Blockers
· No, the issue remains the same
Temporarily try to use a different browser
· No, the issue remains the same
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I am able to switch to the diffrent device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· Hungary, at 22:20
Describe the issue
When I click Login in the roon.ap, I am redirected to the account.roon.app/en/login, I give the correct e-mail and password, then I redirected back to roon.app. However, I see the same content that suggests to Login. So its a never ending loop!
Describe your network setup
My ISP is Telekom.
What is the operating system of your Roon Server host machine?
· MacOS
What kind of device are you using to perform the login?
· Mac
Where are you trying to login?
· I can't log into Roon
Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?
· Yes
Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected
· No, the issue remains the same
Content / Popup Blockers
· No, the issue remains the same
Temporarily try to use a different browser
· No, the issue remains the same
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I cannot switch to a different device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· 1:45 PM PST
Describe the issue
Hi — I can’t log into Roon. I’ve tried on both my iPhone and my Mac with the same result. I also deleted and reinstalled the app and removed all local library data, but it’s still not working.
Describe your network setup
Comcast ISP. Standard wireless router.
Hi! What’s not quite right with Roon?
· None of the above quite fits
None of the above quite fits
· None of these quite match
Tell us what's going on
· After update to 2.60 build 1649 on Windows, Roon no longer recognizes my local audio zones (on my PC). Trying to enable these zones (local System Output and my USB connected DAC via WASAPI (Schiit)) just gets stuck on "enabling". No firewall or other changes have been made and these zones have been working for years since. Other zones in the local network still function fine and play music. Truly baffling
Tell us about your home network
· VPNs have been disconnected and turned off. The zone previously worked with VPNs anyways.
Hi! What’s not quite right with Roon?
· None of the above quite fits
None of the above quite fits
· None of these quite match
Tell us what's going on
· Took latest update, now no audio devices are found. Here are some relevant log entries, please advise.
02/23 09:32:54 Debug: GetFileFormat after mediaformat_detect, filename: F:\Media\all_80sForever\80zforever\Zerra One - Zerra One [1984] + The Domino Effect [1986]\Zerra One - Zerra One (1984)\04 I Feel It.mp3, iostatus: Ok
02/23 09:32:54 Info: [raatserver] [System Output] connecting (attempt 7)
02/23 09:32:54 Trace: [System Output] [raatclient] Initializing RAAT session
02/23 09:32:54 Trace: [System Output] [raatclient] raat-sign: got 0 / 4 signatures from cache
02/23 09:32:54 Info: [raatserver] [High Definition Audio Device] connecting (attempt 7)
02/23 09:32:54 Info: [raatserver] [Schiit Gunnr] connecting (attempt 7)
02/23 09:32:54 Trace: [High Definition Audio Device] [raatclient] Initializing RAAT session
02/23 09:32:54 Trace: [High Definition Audio Device] [raatclient] raat-sign: got 0 / 4 signatures from cache
02/23 09:32:54 Trace: [Schiit Gunnr] [raatclient] Initializing RAAT session
02/23 09:32:54 Trace: [Schiit Gunnr] [raatclient] raat-sign: got 0 / 4 signatures from cache
02/23 09:32:54 Debug: [easyhttp] [1425] POST to https://api.roonlabs.net/raat-sign/1/sign returned after 27 ms, status code: 401
02/23 09:32:54 Warn: [System Output] [raatclient] code signing failure: Result[Status=Unauthorized]
02/23 09:32:54 Warn: [System Output] [raatclient] RAAT Session failed to initialize
02/23 09:32:54 Trace: [raatserver] [System Output] client connection failed. Retrying in 5692ms
02/23 09:32:54 Debug: [easyhttp] [1426] POST to https://api.roonlabs.net/raat-sign/1/sign returned after 33 ms, status code: 401
02/23 09:32:54 Warn: [High Definition Audio Device] [raatclient] code signing failure: Result[Status=Unauthorized]
02/23 09:32:54 Warn: [High Definition Audio Device] [raatclient] RAAT Session failed to initialize
02/23 09:32:54 Trace: [raatserver] [High Definition Audio Device] client connection failed. Retrying in 5692ms
02/23 09:32:54 Debug: [easyhttp] [1427] POST to https://api.roonlabs.net/raat-sign/1/sign returned after 33 ms, status code: 401
02/23 09:32:54 Warn: [Schiit Gunnr] [raatclient] code signing failure: Result[Status=Unauthorized]
02/23 09:32:54 Warn: [Schiit Gunnr] [raatclient] RAAT Session failed to initialize
02/23 09:32:54 Trace: [raatserver] [Schiit Gunnr] client connection failed. Retrying in 5692ms
Tell us about your home network
· nothing different here, was working fine before latest update.
Hi! What’s not quite right with Roon?
· None of the above quite fits
None of the above quite fits
· None of these quite match
Tell us what's going on
· Saw the message: “Metadata Improver: Paused – Roon is having trouble verifying your connection with our servers.” I was able to play the last track in my playlist but search did not work at all.
I tried power cycling my xfinity gateway (Netgear Nighthawk), my Nucleus, and Roon clients to no avail.
I thought an update maybe didn't finish, so went to the Roon server webpage and attempted to reinstall the OS. Immediately got an error "exit code 43".
I can still see the Roon server webpage but starting the server results in an error. When I attach a monitor the Nucleus I see a normal boot screen after power cycling or rebooting.
Tell us about your home network
· Xfinity gateway: Netgear Nighthawk, Orbi RBE971, Nucleus ethernet directly to Orbi. Clients use Orbi wi-fi. No VPN.
Hi! What’s not quite right with Roon?
· None of the above quite fits
None of the above quite fits
· App interface looks or behaves oddly
Tell us what's going on
· I have local access to play music, but ARC and roon features requiring internet/server access (info, roon database etc) are effected.
Tell us about your home network
· FTTP and my roon server and main system is via ethernet.
Hi! What’s not quite right with Roon?
· None of the above quite fits
None of the above quite fits
· None of these quite match
Tell us what's going on
· Running Roon Server on my iMAC (version Sequoia 15.7.4) and can't control my endpoints using my iPAD. This has just happened, the Roon version is 2.60 (build 1629). I can run the endpoints using their own software and Roon looks OK on server and when I try to use the iPAD, but the play button does not function. I am relatively stupid as far as this is concerned so please keep your answer straightforward :-). Thanks.
Tell us about your home network
· Fiber optic router, endpoints connected by ethernet, iMAC is by WiFi, no VPN, Google extenders.
Working for me now.
Hi! What’s not quite right with Roon?
· Can’t reach my Server, remotes or ARC
Can’t connect to my Server, remotes or ARC
· Other ARC issues
Tell us what's going on
· arc cannot reach Roon server
Tell us about your home network
· fritz!box
{ "ipv6_connectivity": {"status":"NetworkError","status_code":530,"error":"error code: 1016"}, "ipv4_connectivity": {"status":"NetworkError","status_code":530,"error":"error code: 1016"}, "external_ip": {"actual_external_ip":"86.aaa.bbb.ccc","actual_external_ipv6":"2a02:ddd:eee:fff:ggg:hhh:iii:jjj","router_external_ip":"null"}, "natpmp_autoconfig": {"status":"NotFound"}, "upnp_autoconfig": {"status":"NotFound"}, "multinat_autoconfig": {"status":"Failed","error":"Network Trace Failed"} }Hi! What’s not quite right with Roon?
· None of the above quite fits
None of the above quite fits
· None of these quite match
Tell us what's going on
· I can’t listen to live radio. Message appears: playback was interrupted beacause a track failed to load
Tell us about your home network
· I have Roon Nucleus Everything works beside Live Radio
Hi! What’s not quite right with Roon?
· None of the above quite fits
None of the above quite fits
· None of these quite match
Tell us what's going on
· I'm getting a "Metadata Improver: Paused" message
Tell us about your home network
· I have Windows 11 PC. My router is a Linksys WRT3200ACM. I don't use a VPN. My Roon Server is on a Small Green Computer i7 which is hard wired through a non-managed switched my router/modem.
The cloudflare status cleared in my area (PDX). I restarted my Roon server and now it looks like the Metadata improver is connecting. My search is also now working.
But RoonARC is still not connecting yet.