morten1
(Morten)
February 23, 2026, 8:49pm
1
Hi! What’s not quite right with Roon? · None of the above quite fits
None of the above quite fits · None of these quite match
Tell us what's going on · Problems connecting to Roon search and services - can't see my collection on tidal or qobuz - when searching I get "Can't connect to roon search" - get "Error loading page" but Qobuz, Tidal and Naim apps works with no errors
Tell us about your home network · Unifi network with no connection errors
Carl
February 23, 2026, 9:31pm
2
Hi @morten1
Roon are aware, please see this pinned Service Alert …
We are currently tracking reports from users who are unable to log in to Roon, see “Unexpected Error” messages when trying to access their accounts, or encounter “Metadata Improver Paused” errors.
What is happening?
There is a DNS resolution issue between our servers and our network provider, Cloudflare. This is likely due to scheduled maintenance or a temporary routing update on the Cloudflare network.
Cloudflare Status: https://www.cloudflarestatus.com/
We are monitoring the situation clos…