Connection issues with Synology NAS and Apple devices (ref#98TSCP)

[sieburgh]

What best describes your playback issue?

· Roon skips entire tracks in my queue

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· all the time and recurring

What are the make and model of the affected audio device(s) and the connection type?

· It's a Roon issue, not an hardware issue

Describe the issue

Music available in Qobuz is unavailable in Roon

Describe your network setup

Synology Nas server, playing on Apple computer iPad, iPhone

[sieburgh]

What best describes your playback issue?

· Roon skips entire tracks in my queue

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· all the time and recurring

What are the make and model of the affected audio device(s) and the connection type?

· It's not a hardware problem but a Roon issue

Describe the issue

Synology NAS, Apple laptop, iPad, iPhone

Describe your network setup

Synology NAS

[daniel]

Hi @sieburgh,
Thanks for reaching out to us about this issue. When you get a chance, could you check under the Versions tab for the album that won’t play and see if another version is available and plays properly?

If Roon is showing the tracks as unavailable, it likely means that the specific version of the album has been removed from Qobuz. The good news is that in many cases, alternate versions are still available and should work just fine.

Let us know what you find—we’re here to help!

[daniel]

Hi @sieburgh,
It looks like you’ve already posted another thread about this topic. I’ll merge them together to keep all of the information in the same place.

[sieburgh]

Dear Daniel,

I have already pointed out multiple times that this is a Roon issue. Of course, I have checked whether the album is available on Qobuz – and it is. This is not the first time this has happened, and I would like to know what you can do about it.

I look forward to a concrete solution.

Best regards,

Jan Willem

[fietser]

Available with no different versions (Netherlands). The album adres maybe changed by Qobuz. You probably find the playeble version under the versions tab.
If you want to keep this album admit the playable version to your library.

[fietser]

You can check your library for unavailable albums.

[benjamin]

Hey @sieburgh,

Thanks for the follow-up! I would like to point out that @fietser’s above response may very likely lead to a solution for you:

@fietser

The album adres maybe changed by Qobuz. You probably find the playeble version under the versions tab.

From your screenshot, I see that you added the album back in 2015, so the chances that the album address on the Qobuz side has since changed or has been updated since then is likely high.

If you find and re-favorite the album on Qobuz, then log out and re-log into Qobuz within your Roon account, are you able to see it properly?

We’ll be monitoring for your reply, thank you!

[sieburgh]

I’ve already tried everything you’re suggesting, but unfortunately it didn’t work. Do you have any other ideas?

[Geoff_Coupe]

Please use the Track browser and check for unavailable tracks - this should uncover albums that have been removed by Qobuz and (usually) replaced by newer versions, which you can use to replace your missing albums.

The “other” trick referenced by @fietser above does not always find all the missing albums…

[noris]

Hi @sieburgh ,

Are you able to manually search for this album in Roon, re-add it to your library, and remove the old version?

[sieburgh]

Thnx. That worked.