Is Roon Server running?
· Yes, Roon Server is turned on and running.
What do you see on your screen?
· "Waiting for your Roon Server"
What happens if you press the "Select a different Roon Server" button?
· I don't see Roon Server.
Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
· No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Windows*
Select any of the following components that are present in your local network setup
· *VPN* installed on RoonServer or Roon Remotes
You mentioned a VPN. Have you tried disabling it?
· I tried disabling my VPN/proxy connection and Roon still won't connect
Describe the issue
I (probably) have a problem with KEF LSX speakers that I run on the Roon server.
Actually, the Roon server and the devices and apps connected to it work without any problems:
I use the Roon remote apps on the iPhone and iPad and on my Windows notebook.
The Roon server is installed on the Audiodata music server. I use it to operate various streaming devices such as the Amethyst from Trinnov, Bluesound Speakers and, of course, the KEF LSX.
For a few weeks now, I have been experiencing the following phenomenon.
As soon as I want to play music from an app (iOS or Windows) via the KEF, it works for exactly one song. As soon as the song ends or shortly before, I get the message “Uh oh, something's wrong. The connection to the Roon server has been lost...” After that, every app is blocked, i.e. I can no longer access the Roon server and have to restart the server first. After that, everything works fine until I try to play something through the KEF again. Then the same thing happens. It works for one song, then the error message appears...
The KEFs are connected to each other by cable and are also connected to the music server / Roon server with LAN network cables. The latest firmware is installed on the KEF. The music server and Roon server also have the latest software release.
Do you have any ideas? Thanks in advance for your help. Martin
Describe your network setup
See my problem description for details
