Connection to Bluesound Node 2i keeps cutting out

Core Machine (Operating system/System info/Roon build number)

Laptop (Intel Core i5 processor) running Windows 10.
Roon Version 1.7 (build 571)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

ARRIS TG2492LG-85 Router. Both my laptop and the Bluesound Node 2i are connected via WiFi.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

The device I am having an issue with is a Bluesound Node 2i, connected via WiFi.

Description Of Issue

The Bluesound Node 2i regularly disappears as a zone in Roon. Sometime it occurs mid-track after I have been listening for a while, sometimes when I first try to start listening. The issue happens with both my local files and when listening via Tidal. Playback stops (or doesn’t start) and at the bottom of the screen is just the message to ‘Select an Audio Zone’. After a couple of minutes the Node reappears and sometimes I will be able to start listening and sometimes the problem just happens again immediately.

The last occurence was as I was writing this post, 17:58 GMT+1

Thanks for any assistance.

If you connect the Node 2i via Ethernet do you have the same issues?

I haven’t been able to connect the Node 2i vai ethernet as the stereo it is part of is too far from my router. I will say that when I use the Node 2i with the BluOS app I don’t have any problems at all.

I am sure @support will be by soon. Is your Wifi running on 2.4 or 5 Ghz? Also, is this a meshed environment or a single access point.

Some people who cannot run ethernet have solved the issue by using a powerline solution. Here is one you might reference: Bluesound Node 2i problems on WiFi

Other things to try:

  • If you are using 5Ghz you might try it on 2.4.

  • If you using a mesh environment, you might try a single access point solution, as several people have found issues with the Node seeming to auto switch between available networks mesh points, or connect to lesser ones and ignore ones with a stronger signal, thus causing dropouts.

Thanks for this, will look into it.

Hi @Simeon_Everett,

We have managed to reproduce this behavior in the QA lab using BluOS gear via WiFi and we’re working directly with Bluesound to resolve these issues. In the meantime, we would suggest using a direct Ethernet connection instead of WiFi for your 2i devices.