Connection to push.roonlabs.com every 10-30 seconds. Is it normal?

Core Machine (Operating system/System info/Roon build number)

Synology, latest Roon build

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Irrelevant

Description Of Issue

In my logs I see connections to push.roonlabs.com every 10-30 seconds. To be precise I see DNS requests for that URL every 10-30 seconds. I see requests for events.roonlabs.net roughly every 6 minutes. In addition I see many requests to bits.roonlabs.net, auth.roonlabs.net etc. not as often, every 1-2 hours. And this is all when I am not using Roon, haven’t used it for two days.

Requests every 10-30 seconds seem unreasonable, especially when not in use. Is it normal? I don’t think I observed it before.

Yep it chatters away all the time. If you search the forum you will see lots of similar questions. I think it’s one of the reasons that going to a fast DNS server is do helpful with some systems.

Hi @G_P,

Generally, while Roon/RoonServer is running it is always communicating with our servers. This is used for metadata updates, licensing, TIDAL/Qobuz integration, and more. This is not atypical while RoonServer is running and the amount of data used to communicate with our servers is minimal (excluding large metadata updates / image updates which are not frequent).

Thank you for responding. I understand the need for continuous communication, and probably very little data is tranferred. But communication every 10-20 seconds, isn’t it a bit overboard especially when not in use? It’s hard to see technical reasons for this. It’s borderline DDoS. I hope your servers are OK. I am afraid my internet provider might think I am DDoS’ing someone. Here is a snippet of what I see:

17:26:44 push.roonlabs.com
17:26:26 push.roonlabs.com
17:25:55 push.roonlabs.com
17:25:33 push.roonlabs.com
17:25:10 push.roonlabs.com
17:23:02 push.roonlabs.com
17:22:43 push.roonlabs.com
17:22:19 push.roonlabs.com
17:22:09 bits.roonlabs.net
17:22:09 auth.roonlabs.net
17:22:08 accounts5.roonlabs.com
17:21:56 push.roonlabs.com
17:21:43 push.roonlabs.com
17:21:18 push.roonlabs.com
17:21:01 push.roonlabs.com
17:20:49 push.roonlabs.com
17:20:25 push.roonlabs.com
17:20:12 push.roonlabs.com
17:19:54 push.roonlabs.com

The interval is as short as 8 seconds to push.roonlabs.com. From a technical point of view why not open a single connection through the firewall and send keep-alives? Or if data travels that often there is no need for keep-alives. My SIP adapters do this and I don’t see many DNS queries from them.

I am not complaining. Everything works fine and the internet connection is not overburdened at all. I just thought it was a little bizarre and wanted to let you know about it.

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