Connection to Roon Server keeps dropping after recent updates (ref#7TEL7S)

[lesterfwilson]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

What are the make and model of the affected audio device(s) and the connection type?

· QNAP Systems TS-253Be. Ruckus Networks ZoneFlex R510. Arcam airDAC. Netgear Nighthawk Series. Orange Livebox Sercomm Residential Livebox (GPON, WAN Ethernet) Online. Apple MacBook Pro M1 Max (14") (2021)macOS Sonoma 14.6.1 (23G93)

Describe the issue

Connection to Roon Server keeps dropping. Same whether wi-fi used or USB. 'Uh oh something is not right etc.' Will play for a few seconds then drops. Was fine a month ago when new fibre installed. Recent QNAP and Roon updates - not able to use since.

Describe your network setup

Orange Livebox, Ruckus network [installed professionally] which is joined to QNAP Systems TS-253Be by Cat 6 ethernet cable. Controlled from iphone and Macbook Pro by wi-fi.

[connor]

Hi @lesterfwilson,

Thank you for your post. Our servers are unable to reach the Roon devices on your network, and our attempts to activate diagnostic logging on the QNAP itself suggest that antivirus software or a stateful firewall may be actively interfering with Roon’s background processes, software logging, and upstream connectivity.

Have you checked if the QuFirewall has Roon as an exception?

Where is the second Nighthawk router functioning in this network setup? Please detail the actual network topology relevant to RoonServer, including where each device in the Roon ecosystem is connected.

Connect both RoonServer and the MacBook Pro via ethernet to the same access point on this mesh network for testing - this will eliminate variables so our team can deduce the actual network blockage. Thank you!