Connection with Qobuz

[Olivier_D_hautcourt]

Hello,
Since a couple of days I have trouble streaming Qobuz from Room… It gives an error message saying that Qobuz Streams loads slowly and that this might be connected to network issue.
I have been streaming straight from Qobuz on the same computer without problem so it must be between Qobuz & Moon. Any idea?
Thanks,
Olivier

[Geoff_Coupe]

Can you please fill out the post template with the full details of your Roon and Networking setup. Without full information, it is very difficult, if not impossible, for the Support team to diagnose your issue. Thank you.

Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM)

Networking Gear & Setup Details

Your network gear (model of routers/switches) and if on WiFi/Ethernet

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)

Number of Tracks in Library

Tell them how large your music library is, eg. “30,000 tracks”

Description of Issue

Tell Support about the problem you’re having in as much detail as possible. Screenshots are always appreciated!

[Olivier_D_hautcourt]

Hello,
Thanks for the reply.

Roon Core Machine:
iMac 2019 3.2 GHZ Intel Core i7
macOS Ventura 13.5.2

Network Gear:
Wi-Fi connection - Deco M5

Connected Audio Devices
Devialet Phantom I - Wi-Fi Deco M5

Number of tracks in Library
+/-20,000

Issue: when trying to stream from Qobuz I had some error message saying that it was loading slowly and it could be due to network issue.

This evening I updated the Deco Wifi and the issue is no longer there. Maybe it’s solved.

Thanks,