Connectivity issue with all remotes after the latest update (ref#OYD9AN)

[15621476969]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Live Radio

Streaming errors can sometimes stem from DNS failures. Have you tried changing the assigned DNS server in your router settings?

· I don't know how to do this / this option is not available in my router

Do you have an approximate timestamp of when the issue last occurred?

· a

What are the make and model of the affected audio device(s) and the connection type?

· a

Describe the issue

a

Describe your network setup

a

[Glimmer]

The more information you can give will help us to be able to offer potential solutions.

[vadim]

Hello @15621476969,

Thank you for reaching out. Could you please share a bit more information so we can better understand the issue?

• Which audio device(s) are you trying to play Live Radio on?
• What exactly happens when you press Play — does it show an error message or just stay idle?
• Please also provide the exact local time when the issue last occurred.

Once we have these details, we’ll be able to check the logs and help you troubleshoot the problem.

[connor]

Hi @15621476969,

Please update to the latest available Roon build and let us know if you still continue to have this issue.

Thanks!