Roon Core Machine
Intel NUC Mini PC Kit NUC8i5BEH Core i5
Windows 10 PC Dell XPS 8500, Intel i7-3770 @ 3.4 GHz
Networking Gear & Setup Details
Verizon Router CR1000A Ethernet
ROCK NUC connected directly to router via ethernet
-
Who is your internet service provider?
Verizon Fios
No Additional routers or switches -
Does your network have any VPNs, proxy servers, or enterprise-grade security?
No
Connected Audio Devices
Chromecast Audio
Fiio M11 Pro
Nest Hub Max
Google Nest
Description of Issue -
What is the exact port forwarding error message you see in the Roon Settings → ARC tab?
{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“108.aaa.bbb.ccc”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_upnp”:true,“error”:“doaction request return statuscode: UnknownError”}
}
I had Roon Arc working well for a few weeks. About a 2 weeks ago I lost my connection altogether to the roon servers and support was able to resolve that. Everything was working fine until 3 days ago. I was using roon arc for about an hour and then lost connection to the core.
I am able to connect from wifi though.
Unsuccessfully tried changing router setting to a static ip address.
What next?
Thanks