Connectivity issue with Samsung Flip 3 while iPhone connects fine (ref#973CHC)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· It was set up working fine. Now iit can't connect with my Samsung flip 3. My wife can connect with her iPhone.

Tell us about your home network

· It is working as my wife can connect with her iphone

2

Hello @Mitch_Rigney ,

Thanks for sharing those details. Since the iPhone works as expected, the issue is likely localized to the Flip. Have you tried deleting/reinstalling the Roon app and the behavior is the same? Is the Flip on the same network as the iPhone? Are you using any VPNs on the device?

4

Hi @Mitch_Rigney,

We have a few due diligence items to ensure that the Nucleus has line-of-sight to the phone on the network. We’ll start with those, and then proceed with some recommendations that are specific to your flip phone’s Samsung/Android settings.

First, please double-check that the Nucleus One and the Flip 3 are on the same subnet. You can perform this test by looking at their IP addresses. Here’s a quick guide.

Next, please ensure that your phone is connected to WiFi using the same access point, mesh node, or router to which you’ve hardwired RoonServer (the Nucleus One).

On the phone itself, close Roon completely. Next, disable battery optimization. This setting can limit Roon’s network access. Go to Settings > Battery and Device Care > Battery > Background Usage limits. Turn off “Put unused apps to sleep” and, if available, add Roon to “Never sleeping apps” by tapping the plus icon.

Restart Roon on the phone and restart the Nucleus from the web administration page.

Lastly, please share the make/model of your router and network equipment here.

We’ll watch for your reply. Thank you!

1 Like
5

Hi @Mitch_Rigney,

We wanted to ping this thread since we haven’t seen a response. We’re eager to assist further, but we’ll require some of the results of the suggestions in the post above. Specifically, at your convenience, try the following:

  1. Double-check that both devices share a single subnet.

  2. Try to connect the Flip 3 to the same WiFi access point or mesh node serving RoonServer. If you have the Nucleus hardwired to your router, then keep the phone near the router to ensure line-of-sight during testing.

  3. Disable battery optimization in Android settings

  4. Now restarting RoonServer and Roon

We’ll watch for your reply. Thank you!

1 Like
6

We’re going to allow this thread to auto-close due to inactivity, although the team will retain the report for investigation.

If you want to renew the conversation or require further troubleshooting/assistance, please submit a new request hereand our team will promptly respond. Thank you!