Consistently losing connection with Sonos speakers

Hey Noris–

I actually tried this morning to replicate the issue using the Sonos One, wired. No drop-outs.

Should I try wireless as well?

Thanks for checking in.

Hello @Matt_Cuttler,

If the dropouts have subsided using the current connection method, I would leave it as-is. If this issue re-occurs please be sure to let us know the timestamps so that we can take a look at the diagnostics from your machine.

Thanks,
Noris

Hi Noris–

I do not intend to use my Sonos wired, ever. Dylan was only asking me to wire them via Ethernet for the purposes of troubleshooting.

I just experienced the issue just now, at 4:12 PM EST, wireless.

Again, Airplay works fine, so I think I am better off just using that instead of the Sonos protocol. No dropouts.

Thanks.

Hello @Matt_Cuttler,

I just wanted to let you know that the diagnostics from your machine have been received and are still pending review by QA. I will be sure to let you know once I have the completed analysis report from QA regarding your case.

Thanks,
Noris

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