Constant failure to play using Tidal Service or log into Roonlabs

Support
6

Hi @Thomas_Palmer,

That is for QNAP system version, but the Roon app can still be out of date.

You can safely click on Unauthorize and re-authorize the Core if needed. That message is just saying you can only have one “active” Core at a time.

Here is what I would do:

  1. Click on Unauthorize
  2. Re-authroize the Core
  3. Create a Backup of your Roon database
  4. Install the QNAP Roon update using the instructions listed here:
1 Like