The DAC I listen to everything on is a RME ADI-2 FS DAC, but this also occurred with a Schiit Bifrost 2
Number of Tracks in Library
8710
Description of Issue
Randomly, when clicking on an album, the entire program will freeze and needs to be forced closed and reopened to start responding again. I’ve tried waiting multiple minutes for it start responding on several occasions and it doesn’t help. This occurs while nothing is playing as well (such as in the log provided)
I’d like to point out that this happens after a fresh install of Windows 11 Pro and, when it does freeze, the music continues to play. It seems to be a similar issue to this: Roon crashes on Windows 11 Pro
We apologize for the delay in getting back to you regarding your freezing in Roon.
We’ve seen Windows updates cause issues with graphics drivers which results in this behavior. What is the GPU for your device?
Windows’ automatic driver updates can sometimes be a bit unreliable, and we’ve seen direct downloads from the manufacturer help in cases where Windows installations did not, so it’s worth a try if you haven’t gone that route.
Please follow these steps:
quit Roon
reboot the Windows machine
Turn off your Roon Core
Unplug your Core for a few minutes
Plug the Core back in
Turn on the Core
uninstall your graphics drivers
navigate to the manufacturer’s website for your Graphics Card (for example, a popular one is NVIDIA) and download the graphics drivers directly from there
install the graphics drivers
relaunch Roon and check your audio devices page.
Please let us know if this helps. We’ll be watching for your reply and get back to you as soon as I can.