Constantly losing connection to Roon Core while using Roon ARC

[Ian_Kos]

I’m constantly losing connection to my Roon Core while using the new ARC app on my iPhone 13 Pro.

[Wes]

Hi @Ian_Kos,

I’m sorry to hear you’re having issues but I will do my best to assist. Can you please complete the template below? The core and networking information more specifically will assist us in making determinations with diagnostics etc.

You can copy and paste it into your reply.

I would also be curious to know if this is happening when you on cellular exclusively or if it’s happening on Wi-Fi too.

Thanks,
Wes

---

Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM).

Networking Gear & Setup Details

Your networking gear (model of routers/switches/etc), connection types (Wifi/Ethernet), and any firewalls, antivirus, or VPN software.

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”.

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!