Continuous delays, slow start, and disconnects (ref#K073D4)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 6:30 AM / Willow / Taylor Swift

What are the make and model of the affected audio device(s) and the connection type?

· Cambridge Audio EVO150, B&W Foundation Wedge, iPad

Describe the issue

Continous problem with delays, slow start, disconnects

Describe your network setup

Already shared before: ADSL -> Router -> Wifi MESH network -> hardwire (ROON NUC): Laptop or iPad as controller, EVO150 Roon end point via Wifi

2

13 posts were merged into an existing topic: Roon slow loading and playback issues with Qobuz on B&W Wedge and Cambridge EVO150 (ref#RHCEI2)

14

I’d like to add that I have the same issue, but in my case the Roon server (running on a new M4 MacBook Pro) is the endpoint. Qobuz streams absolutely fine using any of the native Qobuz apps, or USB Audio Player Pro (UAPP) on android.

I am not on a wired connection, but neither is anything else that works. There should need to be no “upload to endpoint” aspect to this, just streaming Qobuz through roon and playing out the speakers.

15

Hi @Dave_Birch,

Thanks for reaching out with your message! For us to be able to better assist you, can we kindly ask that you resubmit a proper support ticket by filling out the questionnaire using the below link? Please select the option that best matches your specific issue type instead of simply selecting “other”, as this form was created to help diagnose issues while gathering information and it will allow the support team to be able to best assist with your specific issue type. Thank you!

https://account.roon.app/en/contact/new-ts-request