Continuous spinning loading icon issue (ref#FXCU87)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· The spinning 'loading' icon (jellyfish) in the top right corner has been rotating continuously

Tell us about your home network

· Switch: melco and router: don't know

2

Hello @lior_koren,

Welcome back to the community! I understand that seeing that spinning jellyfish icon constantly running in the corner can be a bit concerning.

That spinning icon simply indicates that your Roon Server is actively processing background tasks. Most commonly, this means it is scanning your storage for new music, performing audio analysis on your tracks, or downloading a metadata update from our cloud servers.

Occasionally, a metadata update process can get “stuck” or hung up, causing that icon to spin indefinitely. The quickest and most effective way to resolve this is to restart your Roon Server.

Next Steps: Restart the Server

  1. Close your Roon Remote app.
  2. Completely reboot the device that is hosting your Roon Server (your core machine).
  3. Once it is fully powered back on, open Roon again.
The server may spin for a few moments as it initially boots up, but it should finish its tasks and disappear shortly after. Please give this a try and let us know if the spinning icon finally goes away!
3

Hey, @lior_koren.

Just checking in on this. Were you able to close Roon Remote, reboot the device running your Roon Server, and then reopen Roon to see if that spinning icon finally cleared? If it is still hanging around, let us know what you are seeing and we can take the next step, thanks.

4

Hi @lior_koren,

Have you scheduled Background Work for Roon in Settings → Library?

Please also try cleaning up the library, using the relevant button on the same screen.

As others have mentioned, Roon is churning through background tasks (analyzing imported audio files, updating metadata, etc) and it’s likely stuck on a few items. If you’ve recently added a large volume of locally-stored music, this can often explain prolonged “churn.”

Let us know how we can help from here. We’ll watch for your reply. Keep in mind this thread will auto-close eventually without any new activity from the OP.

5

We’re going to let this thread auto-close due to inactivity at this time. If you require more troubleshooting assistance, please reach out here in a new tech support request and we’ll reactivate the topic thread.