Hello guys from Roon,
For sure not the first with such a topic, but I could not find a solution.
Quite a couple of weeks ago I started a rescan of my library. And that is still going on, in the upper right corner of the app the wheel is keeps on spinning. A reboot did not help, it immediately continued scanning. The same for the update to 1.6 did not stop the scanning.
Fortunately, music playback is not harmed. And I did not detect any other flaw.
My setup: Hardware is Intel i3 NUC, with a SSD and a 1TB harddrive. Remote control via an iPad. The NUC is connected via a switch to a router and to the Devialet.
Software: on the NUC runs ROCK 1.6, on the iPad the latest version, Devialet has 10.1.0. The library is stored on the 1TB internal drive of the NUC.
Thanks a lot for your help!
Hello guys from Roon,
Thanks for contacting us regarding this issue. Can you please click on the spinner and post a screenshot of the information you see? It should look something similar to this:
You can use these instructions to upload screenshots to Community.
In addition to sharing the screenshot, I would also confirm that you are running the newest version of Roon OS on the ROCK. Please post a screenshot of your Web UI and confirm that you are on Roon OS 174, if you are on an older version you can upgrade by going to Roon Settings -> About -> Update.
I had a similar issue awhile back. Numerous suggestions did not resolve the issue until I increased the MTU value in my WAN set-up to about 1470. Voila after a restart the scanning completed immediately.
First the spinner.
And the version.
Sorry the delay in the response, I am not always in the neighbour of my audio system.
I am using as a router the Fritzbox 5490, MTU cannot be modified. AVM claims that that is not necessary since the router supports MSS clamping.
I am using the Netgear Orbi mesh network. I have no idea why this change fixed everything for me.
Thanks for providing that information. It looks like ROCK got stuck while scanning a media file, and for us to identify which file could be causing these issues, I kindly ask for you to manually send us the logs from your Core using these instructions.
If you do not have Dropbox or Google Drive, you can also use https://send.firefox.com/. Once you have uploaded the logs, please let me know the link and I can take a look.
You seem to be having another issue here though, it appears that your ROCK is not on the latest firmware based on your screenshot. I would make a Backup of your current database and then navigate to the ROCK Web UI and perform an OS reinstall:
This should not affect your database but I would suggest making a backup of your database just in case before clicking that button.
You can find the logs in https://send.firefox.com/download/2e19c9fb07/#LK5Ww6hi_RAp-T8HRKEJbA
Thanks for your help!
And an even more up-to-date set of logs in
Roon OS is now build 174.
Thanks for sending those log files over and for performing the update to OS 174.
I believe I have identified the track which is causing this behavior in your setup and it is as follows:
Tord Gustavsen, Tord Gustavsen Trio - The Other Side - Curves
Can you please try removing this track from your library and let me know if this issue goes away?
Removed the complete album about 30 min ago, still scanning. I prepared another log dump, see
What can I do next?
I did also a restart of the Roon Server Software, and that stopped the scanning. I looks like it is solved!
PS. Will my name become invisible for other people from this issue?
Glad to hear that everything is working after a reboot of Roon! As for your name issue, I can change your username for you, what would you prefer to have instead of the current one?
Please make it HR, that sounds well enough I think. Thanks!
Have a good weekend, you deserve it.
Unfortunately, I cannot change your username to HR, usernames must be at least 3 characters.
Thank you for the weekend wishes , do let me know what username you’d prefer that has at least 3 characters when you have a chance.
Please make it HRA, or HRB, or HRC, etc, whatever is possible. Thanks!
@HRA - It is done
I’m also going to be marking this thread as [Solved], hope you have a great day and a continued enjoyable Roon experience!
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