Contiuous rescanning of the library

[HRA]

Hello guys from Roon,
For sure not the first with such a topic, but I could not find a solution.
Quite a couple of weeks ago I started a rescan of my library. And that is still going on, in the upper right corner of the app the wheel is keeps on spinning. A reboot did not help, it immediately continued scanning. The same for the update to 1.6 did not stop the scanning.
Fortunately, music playback is not harmed. And I did not detect any other flaw.
My setup: Hardware is Intel i3 NUC, with a SSD and a 1TB harddrive. Remote control via an iPad. The NUC is connected via a switch to a router and to the Devialet.
Software: on the NUC runs ROCK 1.6, on the iPad the latest version, Devialet has 10.1.0. The library is stored on the 1TB internal drive of the NUC.
Thanks a lot for your help!

[noris]

Hi @HRA,

Thanks for contacting us regarding this issue. Can you please click on the spinner and post a screenshot of the information you see? It should look something similar to this:

You can use these instructions to upload screenshots to Community.

Thanks,
Noris

[noris]

Hi @HRA,

In addition to sharing the screenshot, I would also confirm that you are running the newest version of Roon OS on the ROCK. Please post a screenshot of your Web UI and confirm that you are on Roon OS 174, if you are on an older version you can upgrade by going to Roon Settings -> About -> Update.

Thanks,
Noris

[Still-One]

I had a similar issue awhile back. Numerous suggestions did not resolve the issue until I increased the MTU value in my WAN set-up to about 1470. Voila after a restart the scanning completed immediately.

[HRA]

First the spinner.

And the version.

Sorry the delay in the response, I am not always in the neighbour of my audio system.

[HRA]

I am using as a router the Fritzbox 5490, MTU cannot be modified. AVM claims that that is not necessary since the router supports MSS clamping.

[Still-One]

I am using the Netgear Orbi mesh network. I have no idea why this change fixed everything for me.

[noris]

Hello @HRA,

Thanks for providing that information. It looks like ROCK got stuck while scanning a media file, and for us to identify which file could be causing these issues, I kindly ask for you to manually send us the logs from your Core using these instructions.

If you do not have Dropbox or Google Drive, you can also use https://send.firefox.com/. Once you have uploaded the logs, please let me know the link and I can take a look.

You seem to be having another issue here though, it appears that your ROCK is not on the latest firmware based on your screenshot. I would make a Backup of your current database and then navigate to the ROCK Web UI and perform an OS reinstall:

This should not affect your database but I would suggest making a backup of your database just in case before clicking that button.

Thanks,
Noris

[HRA]

Hi Noris,
You can find the logs in https://send.firefox.com/download/2e19c9fb07/#LK5Ww6hi_RAp-T8HRKEJbA
Thanks for your help!

[HRA]

And an even more up-to-date set of logs in

Firefox Send

[HRA]

Roon OS is now build 174.

[noris]

Hello @HRA,

Thanks for sending those log files over and for performing the update to OS 174.
I believe I have identified the track which is causing this behavior in your setup and it is as follows:

Tord Gustavsen, Tord Gustavsen Trio - The Other Side - Curves

Can you please try removing this track from your library and let me know if this issue goes away?

Thanks,
Noris

[HRA]

Hi Noris,
Removed the complete album about 30 min ago, still scanning. I prepared another log dump, see

Firefox Send

What can I do next?
Thanks

[HRA]

Hi Noris,
I did also a restart of the Roon Server Software, and that stopped the scanning. I looks like it is solved!
Many thanks,
H.

PS. Will my name become invisible for other people from this issue?

[noris]

Hi @HRA,

Glad to hear that everything is working after a reboot of Roon! As for your name issue, I can change your username for you, what would you prefer to have instead of the current one?

Thanks,
Noris

[HRA]

Please make it HR, that sounds well enough I think. Thanks!
Have a good weekend, you deserve it.

[noris]

Hello @HRA,

Unfortunately, I cannot change your username to HR, usernames must be at least 3 characters.
Thank you for the weekend wishes , do let me know what username you’d prefer that has at least 3 characters when you have a chance.

Thanks,
Noris

[HRA]

Please make it HRA, or HRB, or HRC, etc, whatever is possible. Thanks!

[noris]

@HRA - It is done

I’m also going to be marking this thread as [Solved], hope you have a great day and a continued enjoyable Roon experience!

Thanks,
Noris