10.14.6 Mac Mini 2,5GHz 16GB Ram. Roon build 537 and 555.
Plain simple setup with Core on Mac Mini and controlling with Remote on iPhone. No wifi audio.
USB (via Regen and Jitterbug) to Hegel H160 w builtin DAC
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
I can use the Core application on my Mac mini but every time i start the remote app on my iPhone (and other iPhones i have tried it on) it presents a black screen (on the iPhone) and crashes the Core app (Mac Mini).
Thanks for letting me know, I can see the diagnostics report arrived. I believe this issue might be due to some problematic media, can you please move this track out of your watched folder directory and let me know if it stops the crashes? /Users/Shared/iTunes/iTunes Media/Music/Wevie Stonder/Kenyan Harry/01 Intro.mp3. Please do not delete the file, because if it is the one causing this behavior, I would like to request it for QA purposes.
Removed the file and got both core (build 537) and remote to work together again.
But later when i tried to activate the remote again, core crashed again (11.55 on june 13)
I have emailed you the new crash log.
Needless to say i am terribly disappointed, I had high expectations (specially since you charge 120usd/year for this software).
But this reminds me more of beta-testing new software
Sorry to hear that the issue is still the same after removing those files, having problematic media files, especially multiple is a rare issue that we would certainly like to look into an resolve, which is why I asked for the files to be kept until the end of troubleshooting.
The crash log is not too useful here, but what might be is the Roon logs. I am not seeing the diagnostics report be delivered any longer, perhaps your Core is turned off.
In any case, can you please manually send me your Mac logs? You can use these instructions to access them and you can email to the same location as before.
Hi again !
So I will remove also the new problematic file.
And turn off the audio analysis.
I will let you know if Roon Core/Remote stops crashing now.
But I really think that a 120usd/year software shouldn’t crash from file audio analysis…
Disappointed so far.
Much troubleshooting, crashes, restarts etc…
Didn’t you also receive the roon logs i emailed you ?
If not it’s probably because of the 30MB+ size of the file.
In that case, do you have any other way i can send the roon logs to you (i dont use dropbox) ?
Ok so now when i have turned audio analysis off everything seems to work.
Except that I can’t set audio volume with the remote (“volume control is fixed”).
What next ?
Yes, I received the log file from you, but none of the problematic media files. Can you please send these when you have a chance?
That’s fantastic news.
What kind of zone are you trying to control? You can specify the control type in the Device Setup tab for the zone (Roon Settings -> Audio -> Cogwheel next to zone -> Device Setup -> Volume Control`. I suspect you have “Fixed Volume” there, and if you want to control the volume from within Roon, you can use Device Volume or DSP Volume.