Core on sonicTransporter inaccessible with spinning wheel (ref#BGMKXH)

[Michael_Barry]

What is the operating system of your Roon Server host machine?

· Roon Optimized Core Kit (ROCK)

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· No

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· "Core on sonicTransporter/micro Jukebox inaccessible (spinning wheel), need manual deauthorization/reset." 9:57AM MST

Describe the issue

"Core on sonicTransporter/micro Jukebox inaccessible (spinning wheel), need manual deauthorization/reset."

Describe your network setup

I have a NUC/ROCK which I deauthorized to try out my sgc micro jukebox. that didn't work and I can't access the jukebox Roon to deauthorize. please deauthorize it for me.

[Arlen]

@Michael_Barry

sonicTransporter/micro Jukebox

Could you post a screenshot of the spinning wheel you are referring to?

[Henry_McLeod (Henry)]

You don’t need to de-authorise on the Sonic Transporter. You can do it from the ROCK core.

[benjamin]

Hi @Michael_Barry,

Thanks for writing in! @Henry_McLeod is quite correct - if you go through the process of re-authorizing your ROCK, it will prompt you to de-authorize any other active servers.

I hope this helps! Let us know if you have any questions or issues along the way.