Core unable to acess Roon search or Tidal discography search


I am running Roon Core on a Rockna server for over 10 years already .
Updates are done everytime.

Sometimes the Core doesnot connect to internet for unknown reasons , so cannot use Roon search or Tidal search , for ex. Discography of artists cannot be obtained.
See attached pics.

Can use Roon normally with HDD content and even hear Tidal CD’S that I had signed-subscribed and placed before when I had acess to internet on my Tidal playlist.
Can see the pics of Tidal CD’ s on my playlist and play them.

Internet acess is 100% present on Music server , can acess server by network IP no problem and green –yellow lights on LAN connector are present.

Please advise what can be issue and way to solve it

King regards
Pedro Belo

Hey @Pedro_Belo,

Before being able to provide support, please fill out the necessary system information (especially your network configuration) below:

Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM)

Networking Gear & Setup Details

Your network gear (model of routers/switches) and if on WiFi/Ethernet

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!

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