Could not log in to roonserver and Roonarc

[wuliao (xiaojian wu)]

I have could not log in to roonserver and show “please check your network”, if use VPN can connect, but ROONARC could not be used.
Prompt content：
{
“ipv4_connectivity”: {“status”:“NetworkTimeout”,“status_code”:998,“error”:“”},
“external_ip”: {“actual_external_ip”:“101.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“101.aaa.bbb.ccc”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.20.254”,“found_upnp”:true}
}

[Suedkiez (Just a fellow user like you)]

@wuliao

“ipv4_connectivity”: {“status”:“NetworkTimeout”,**“status_code”:998,“**error”:“”},

The ARC help mentions this 998 error:

From:

Port Forwarding Troubleshooting

[benjamin]

Hey @wuliao,

Thanks for your patience while our team continues to work through each thread! And thank you @Suedkiez for providing help info here.

I wanted to check in on the status of your issue xiaojian, are you still having issues getting Arc squared away?