I don’t know what’s going on, but I no longer get responses for support.
Unfortunately, the problems have not yet been resolved. The connection to the Core regularly drops and the covers are often disappeared when starting the remote on the iPad. What does help: always go to an overview page before closing, when you start up again the covers are usually all present. If you close on an album page and then start up, the covers are usually gone. Maybe this is an indication of the problem.
It would be nice if someone (Dylan?) from the support wants to get back to work with this problem.
Greetings, Bert Dijkstra.