Crash during "edit metadata" with Roon installs on Roon Server and Roon (ref#WP4TX9)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon installs and gives me two installs "Roon Server" & "Roon" crashes when opening functions like "edit metadata"

Tell us about your home network

· asus router tp link switch adsl modem

Here’s what my Windows desktop looks like:

windows desktop
windows desktop2267×946 57.3 KB

Note there are two Roon installations.

Here’s the “properties” card of each:

icon properties
icon properties1920×865 166 KB

This is all after an uninstall and new install of Roon on my laptop.

I have a separate dedicated server with a Roon Server install.

Roon is installing both server and local interface (player) on my laptop. I’m not getting asked during the install which one I want to install. Isn’t the install supposed to ask me that?

2

Hello, @danny2,

Thanks for the screenshots and the extra detail about the reinstall.

We can see that Roon is now installing both Roon Server and the Roon Remote UI together on your laptop, and that is expected as Roon no longer ships those components separately.

You can use whichever Roon Server you want on your local network, so this is not limiting which server the app connects to.

For the crash when opening edit metadata, the diagnostics report points to a deprecated GPU driver on the laptop as a likely cause. Please update your GPU driver using Intel Driver & Support Assistant, then let us know whether that changes the behavior.

Also, please let us know whether Roon crashes in any other scenario, or only when you try to edit metadata.

Thanks.

3

updated drivers; issue seems to be solved.

thanks