Hi @Albert-Philip_Burger ----- Thank you for touching base with me, very appreciated!
Confirming that I have seen your PM and have downloaded the supplied OSX crash report, thank you again for supplying that to me
Moving forward, I met with a few our tech staff members this morning to discuss this behavior you are experiencing with your Roon install. As I am sure you can understand, identifying the “trigger” of an intermittent/sporadic behavior can be quite a challenge. The best method for addressing these types of issue is to try to identify any patterns we notice either in behavior (i.e use of the application etc) or in the traces found in logs.
With the above in mind, the team has asked if you could please do the following to help aide in their investigation.
GOAL: Record the dates + Times for 5 crashes you experience on the MacBookPro.
LOGS: After you experience a crash and the time has been noted (along with the date) we would like you to please make a manual copy of your Roon “logs” folder (using the procedure below) so we can see the traces from that “run” of the application.
- Open Finder and click “Go” in the top bar.
- Hold down the Alt key to unhide the “Library” folder.
- Click the Library folder.
- Find and open the “Roon folder” (or RoonServer, if applicable).
- Right click on the “Logs” folder, then select:
- Rename the newly compressed zip file with the date + time of the crash
When the above has been completed you should end up with the following:
I have given you upload instructions in PM response to the one you sent me earlier containing the OSX crash report
Lastly, I saw that you had mentioned that the application crashed a few time this week already. After reading that update I went ahead and enabled diagnostics again on your account so we can see those traces as well.