Could we add a link to some basic troubleshooting steps in the support category. Either as pinned entries at the top of support or within the support incident template?
- Have you rebooted
- Streaming services, login and out
Etc
Could we add a link to some basic troubleshooting steps in the support category. Either as pinned entries at the top of support or within the support incident template?
and please dont ignore the request for as much info as is requested in the default text
maybe even saying that a lack of information requested will hamper the ability of those wishing to help before official support is possible.