Hi! What’s not quite right with Roon?
· None of the above quite fits
None of the above quite fits
· None of these quite match
Tell us what's going on
· I need a replacement SATA cable
Tell us about your home network
· N/A
For what? (10 char)
EDIT: There is more than one Nucleus.
I suppose for a Nucleus. Go to Support > Get Help like you did, but then choose the The issue is related to a physical component of the Nucleus that is malfunctioning or missing category.
It’s for a Roon Nucleus One. I recently tried to add an internal drive and it didn’t work-Roon couldn’t see it. I tried lots of different drives and eventually discovered there was a small tear in the “ribbon” near the SATA connector. I assume this was the reason the drives didn’t register, so will try replacing it.
1 Like
Hello @Gary_Hedges
Thanks for the report, and I’m sorry to hear you’ve hit some hardware issues with your Nucleus. The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".
Typeform link : Nucleus Troubleshooting
Screenshot for reference:
They’ll help get you sorted out moving forward. Thanks! 
This thread is auto-closing due to inactivity, but for posterity: the response above is the most effective pathway for requesting a replacement component from our hardware team.