Customer Roon (Installed on QNAP) stuck and on beta

Roon Software Discussion QNAP/Synology NAS
1

Hi everyone,

I have an issue with an upgrade a customer made last week. All he has now is:

Incompatible versions

Roon is trying to connect but your Core and Remote are running different versions.

Roon Media
1.8 (build 886) beta
Downloading…

Tablet is on 1.8 (Build 913) stable

I don’t know how it could be on beta as the configuration was never set on beta. But today I’m stuck with that. QNAP is upgraded to latest Firmware 4.5.4.1931.

How can I resolve this issue please?

2

Here’s what I would try:

  1. Make a database backup
  2. Uninstall Roon from the QNAP
  3. Reinstall Roon with the latest QNAP version, details here: https://roononnas.org/en/qnap/
  4. Restore the database from the backup.

I’m a Synology guy, but the process should be pretty much the same.

3

Hi Graeme,

Thank you for the reply! I might need to install the package manually on the QNAP (the same way as Synology).

Anyone knows where can I find the .pgk for QNAP?

4

Hopefully, this should work:

https://download.qnap.com/QPKG/RoonServer_2021-10-03_x86_64.zip