DAC not found on computer (ref#IEEF1N)

Support
1

What best describes your playback issue?

· A connected audio device is not appearing in Roon

What type of Zone is affected by this problem?

· *Network Zones* are affected.

How is the affected Zone connected to your RoonServer machine?

· Network - Ethernet

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· I have a *mesh network* with devices connected to multiples points

Your local network might need some re-arranging to support Roon.

· None of the suggestions have helped me. I'd like to submit a support request.

What are the make and model of the affected audio device(s) and the connection type?

· 在ROON 還沒更新找的到DAC 更新ROON軟體找不到DAC ROON安裝在MAC 在W11打開ROON找不到DAC 電腦有抓到驅動可以撥放聲音的

Describe the issue

找不到電腦中的DAC

Describe your network setup

在ROON 還沒更新找的到DAC 更新ROON軟體找不到DAC ROON安裝在MAC 在W11打開ROON找不到DAC 電腦有抓到驅動可以撥放聲音的

(Translated)

Can’t find the DAC in the computer

I can’t find the DAC in Roon even though it hasn’t been updated. I can’t find the DAC after updating the Roon software. I installed Roon on a Mac and can’t find the DAC when I open Roon in Windows 11. My computer has the driver and can play sound.

2

Hello @k792248 ,

Thanks for reaching out. Just to confirm, this DAC is plugged in via USB to the PC, or is it using the SPDIF output from your PC’s hardware? If it is using the direct SPDIF connection, you should be able to select your “System Output” zone to play to it. What is interesting is that your PC zones are not at all seen, and just a Mac zone is. In this case, I suspect you have an issue with your PC’s firewall blocking Roon from seeing zones.

Since you are using a Windows PC, I would verify that both Roon.exe and RAATServer.exe have been added as exceptions to your Windows firewall.

You can use these instructions to add the exceptions and the executables themselves would be located in your Database Location/Application folder path.

I would also add these exceptions to any Antivirus or other Firewall blocking applications you may have and ensure that you connected to your network via a Private network, not a Public one, see this guide for more information.

您好 @k792248，

感謝您的聯繫。請確認一下，這款 DAC 是透過 USB 連接到電腦的，還是使用電腦硬體的 SPDIF 輸出？如果使用直接 SPDIF 連接，您應該可以選擇“系統輸出”區域進行播放。有趣的是，您的 PC 區域完全看不到，只有 Mac 區域可見。在這種情況下，我懷疑您的電腦防火牆阻止了 Roon 查看區域。

由於您使用的是 Windows 電腦，我需要確認 Roon.exe 和 RAATServer.exe 是否已新增至 Windows 防火牆的例外。

您可以使用這些說明 來新增例外，可執行檔案本身將位於您的資料庫位置/Application
資料夾路徑中。

我也會將這些例外添加到您可能擁有的任何防毒軟體或其他防火牆阻止應用程式中，並確保您透過_私有_網路（而不是_公共_網路）連接到您的網路。有關更多信息，請參閱本指南。

3

Hi @k792248,

We haven’t received a response from you yet on this thread, but our diagnostic servers indicate there’s been activity on your Roon account.

Have you tried the steps @noris provided above?

If you’re still having device discovery issues with this DAC/Zone, then please provide the following for us to proceed with troubleshooting:

  1. The make/model of DAC you’re using with Roon,

  2. The basic network topology serving RoonServer and your DAC. Specifically, we need to know if different mesh nodes serve RoonServer and the DAC.

  3. Have you enabled multicast forwarding, if available, in your router settings? Please also try toggling on/off IGMP snooping.

We’ll watch closely for a response. Thank you!

4

This thread is now closing due to inactivity. Please submit a new technical support request to continue the conversation if you require further troubleshooting. Thank you!