Daily Login Issue with Tidal/Roon Connectivity (ref#LP5G2C)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

Describe the issue

I must log in Tidal every day. I have written to Roon without answer. Tidal say that Roon is the problem.

Describe your network setup

I have written to Roon several times, no answer. I must log in Tidal every day. Tidal say the problem depends on Roon.

2

Hi @Lars_Larsson,

We’ve activated diagnostics and can confirm Tidal is logging out during Roon sessions.

Just for due diligence, you’ve confirmed that your subscription is fully functional within Tidal’s account administration page and have no issue retaining session credentials when logged into the Tidal app or web player? Please test this from the same machine you use for RoonServer, if possible.

Secondly, do you have any proxy servers or VPNs in use on this network? We’ve noticed at least one instance of an invalid subscription trace in log, possibly arising from georestriction associated with your IP address on a Tidal Sweden account.

Lastly, what DNS server is assigned in your main, upstream router? We recommend Cloudflare (1.1.1.1).

We’ll proceed from there. Thanks!

5

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