Daily mixes not appearing (ref#FR8FHB)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· daily mixes won't show up anymore

Tell us about your home network

· roon runs on asus nuc 15 pro under win 11 router is unifi cloud gateway fiber

2

Hello @Reinier_van_haeftenq,

Thanks for reaching out. We’ve enabled diagnostics and reviewed the logs from your Asus NUC.

We can see precisely why the Daily Mixes are missing. Your Roon Server is attempting to contact our cloud services (api.roonlabs.net) to fetch this data, but the requests are failing with a Network Timeout error after exactly 60 seconds.

Since you are running Windows 11 behind a Unifi Cloud Gateway.

Please try these steps on your Windows 11 NUC to resolve it:

  1. Change DNS to Cloudflare or Google:

    • Go to Settings > Network & internet > Ethernet.

    • Click Edit next to “DNS server assignment”.

    • Set it to Manual.

    • Turn IPv4 to ON.

    • Set Preferred DNS to 1.1.1.1 (or 8.8.8.8).

    • Set Alternate DNS to 1.0.0.1 (or 8.8.4.4).

    • Save the settings.

  2. Disable IPv6 (Important for stability):

    • In the same Network settings window, verify if IPv6 is enabled.

    • We recommend temporarily turning IPv6 OFF in the network adapter properties to force Roon to use the more stable IPv4 connection for API requests.

  3. Reboot:

    • Restart your Roon Server (the NUC) to clear the network cache.

Once the server restarts with these new network settings, the Daily Mixes should repopulate within a few minutes. Let us know if this helps!

3

We’re going to allow this thread to auto-close due to inactivity at this time. If you require additional troubleshooting or assistance, please reach out here in a new tech support request and our team will promptly reactivate the conversation. Thank you!