Daily Picks missing and Home Screen slow loading since September 5th on MacOS (ref#146UJB)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· “Daily Picks” is missing or fails to load for the past 2 days, slow loading of Home Screen, issue started Saturday morning September 5th. Roon: 2.71 (build 1683), MacOS Monterey. Reboot Roon app, reboot Roon server, reboot Mac mini, does not solve the issue. No issues with services, logged on to both Tidal and Qobuz.

Tell us about your home network

· Router is provided by Rogers, model: Xfinity, location Toronto, Canada. Mac mini is wired to TPlink unmanaged switch. No VPN.

3

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Daily picks missing

Tell us about your home network

· Net gear Orbi

4

Same issue here. NO DAILY Picks for the last 2 days and slower performance.

5

I have the same issue. Daily picks are missing for the last 2 days and the overall performance is slow.

It takes a long time to load the home page.

6

Seems you need qobuz/tidal for it to work. I didn’t renew mine recently so either a coincidence or a glitch.. let’s see what support have to say.

7

Habe das gleiche Problem.

I’ve got the same problem.

8

Same issue as stated above. I did just notice my daily picks came back but still a very slow loading home page.

9

Same issue for me slow loading homepage is more concerning than the missing part

10

Hi All,

Glad to report everything seems to be working again at my end.

-Daily Picks is back.

-Load times are quick.

-Home page stops constantly reloading and “squid-ing” when returning to the page.

I will report back if there are any changes.

Thanks Team Roon for your attention to this issue.

Regards,

Jason.

11

Hello,

This was a problem on our side, not on your setups. It affected the discovery service that feeds Daily Picks and several of the other Home rows, and it has been resolved. The team is aware and is working on it.

Please let us know if you see it again.

12

Today I have the issue again

13

Same here slow loading back

14

Same here, everything related to search or discovery services loading extremely slowly over the last 4-5 hours. Now slowly recovering, but not back to normal speed, yet.

15

This had been sorted on my system. However,tonight the problem has returned. Slow loading,Daily Picks disappeared. More worryingly so has new releases.

16

OK in the past 7 days and now it’s back

17

Hello all,

Can you please confirm - is there anyone still affected at the present time?

18

Hi @noris

Updated to version 2.73 (build 1867).

Slow loading has returned and Daily Picks banner was missing initially; after 10 minutes Daily Pick did show up, but slow loading persist.

Thanks in advance for your help.

Jason

20

Hi @noris,

Thing are much better today. Daily Picks banner was loaded without problem and loading times are faster.

Jason

21

Hi @Jason,

Glad to hear things are much better, and that Daily Picks is loading without trouble again. We’ll go ahead and close this one out. Enjoy your music!