· Daily Picks worked normally on August 14th. On August 15th, Daily Picks disappeared completely from Home and did not return. It is still missing on August 16th.
Roon Server and Roon Remote are both running Roon 2.71 build 1683. I have restarted Roon Remote, restarted Roon Server, and performed a full reboot of my Roon Nucleus. None of these steps restored Daily Picks.
Daily Picks was working perfectly before this and the recommendations were correctly personalized to my listening history.
Tell us about your home network
· Router: Zyxel DG2200TN (Telenor) Internet: Telenor Fiber 500/500 Mbps Network switch: TP-Link TL-SG108 8-port Gigabit Ethernet switch Roon Nucleus: Wired Ethernet Cambridge Audio Evo 150: Wired Ethernet Nucleus and Evo 150: Connected to the same TP-Link TL-SG108 switch Roon Remote: Lenovo ThinkCentre M90q Gen 6 Tiny, Windows 11 Pro
Hi,
Thanks for the input, but that’s probably not the problem for me.
I use Tidal and it’s always logged in.
But it seems that Roon has located the problem, see this thread and the response from @Jimmy - Roon Staff: When is the ''Daily Picks'' updated? - #27 by Jimmy
Just a quick update: Daily Picks has now appeared again on my Roon Home screen and seems to be working normally.
I haven’t made any further changes to my Roon setup since my previous troubleshooting, so it looks like whatever was affecting my listening summary may have resolved itself or started working again.
I’ll keep an eye on it over the next few days to see if Daily Picks continues to refresh normally at midnight.
Thank you for the update, and for the thorough troubleshooting before you wrote in.
You can rule out your own setup entirely. There were some problems on our side affecting Daily Picks over those days, which is why nothing you tried made a difference and why it returned without you changing anything. That has been resolved.
We are closing this one here. If Daily Picks stops refreshing again, please start a new thread and link back to this one.
· **Daily Picks missing again – previous issue has returned**
Unfortunately, the Daily Picks issue has returned.
My previous support case was: https://community.roonlabs.com/t/daily-picks-missing-on-roon-home-from-august-15th-ref-dfkx71/323926
Daily Picks returned yesterday, August 17th, and appeared to be working normally again. However, after the midnight refresh, Daily Picks is completely missing from my Roon Home screen again today, August 18th.
I restarted Roon Server this morning, but this made no difference. I have not made any other changes to my Roon setup.
In the previous case, Roon Staff identified a problem with my listening summary, which is one of the things Daily Picks uses to generate recommendations. Support later confirmed that there had been an issue on Roon's side and that it had been resolved.
Since Daily Picks worked normally yesterday but disappeared again after the next daily refresh, it looks like the problem may still be intermittent.
As requested when my previous support case was closed, I am opening this new thread and linking back to the original case.
Thanks again for looking into this. 👍
Tell us about your home network
· Router: Zyxel DG2200TN (Telenor) Internet: Telenor Fiber 500/500 Mbps Network switch: TP-Link TL-SG108 8-port Gigabit Ethernet switch Roon Nucleus: Wired Ethernet Cambridge Audio Evo 150: Wired Ethernet Nucleus and Evo 150: Connected to the same TP-Link TL-SG108 switch Roon Remote: Lenovo ThinkCentre M90q Gen 6 Tiny, Windows 11 Pro
Sorry for the double-post. The team has identified the cause and there’s a ticket in the pipeline. We’ll share more information as it becomes available.
Thank you for the update and for continuing to investigate this. It’s great to hear that the team has identified the cause and that there is now a ticket in the pipeline.
Hopefully this can be resolved soon and Daily Picks will be back and working reliably again.
I have to say that I really like the new Daily Picks feature. It has been excellent at bringing back albums from my library that I had almost forgotten about, as well as giving me some very good recommendations. It has quickly become one of my favourite additions to Roon.
Thanks again to everyone involved for looking into this!
Thank you, and it is good to hear the feature is landing well when it works. That is useful for us to pass on alongside the bug report.
The cause is identified and the fix is with development, so there is nothing further you need to do or test. We will close this thread here rather than leave it open with nothing happening in it.
You do not need to open another one if it stays missing in the meantime. We know about it and your case is attached to the ticket. If we need anything else from you we will come back to this thread.
