Database issue with unexpected file deletions and additions (ref#2V5F89)

[Flashman (Michael Fanning)]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· When checking my library for maintenance, there were about 4,000 files that needed to be deleted. I had not recently deleted that many albums or tracks or changed streaming services. I also noted on my home page that a vast number of albums had been added exactly two days ago. Sounds like a database issue. Should I run one of my back ups?

Tell us about your home network

· I use a Lumin L2 switch/library. I connect via Ethernet to a Roon NUC i7.

[benjamin]

Hey @Flashman,

Thanks for writing in and for sharing your report!

@Flashman

there were about 4,000 files that needed to be deleted.

Are you able to provide what type of files these are? Are they files from Qobuz? Or, local files?

Sharing a screenshot would be helpful if possible.

@Flashman

I also noted on my home page that a vast number of albums had been added exactly two days ago.

Are these also all Qobuz files? We’re currently investigating a known issue with Qobuz files importing the incorrect date added, but don’t have any immediate next steps or information to share.

We’ll be monitoring for your reply, thank you!

[Flashman (Michael Fanning)]

All the recently added files two days ago were all Qobuz.

I suspect the deleted files were also Qobuz, as my main library is stored on a Lumin L2. I also have a network share to a Synology NAS but all appears good there.

Sounds like a Qobuz issue.

[benjamin]

Thanks for the heads up @Flashman, if it’s Qobuz related content that are showing incorrect date-added dates, we’re indeed aware and still investigating.

Do the deleted files eventually reappear, needing to be deleted again?

Thank you!

[Flashman (Michael Fanning)]

My system is acting normally now with no new Qobuz files to delete (my stored library was unaffected). As I have a rather large streaming collection, I have no idea what was deleted. Is there a way to determine this?

As you’ll see from the screenshot, the deletions happened six days ago.

Thanks for your continued interest.

Michael

[benjamin]

Hi @Flashman,

I’m glad to hear things have stabilized for you!

@Flashman

Is there a way to determine this?

Tracks could be showing as ‘unavailable’ in which case you can:

1. Navigate to your ‘My Tracks’
2. Add the focus filter ‘Available’
3. Click the ‘+’ to invert the filter to show all unavailable tracks

@Flashman

there were about 4,000 files that needed to be deleted.

Where did you originally see this number?

Thank you!

[Flashman (Michael Fanning)]

I originally saw the ~4,000 track number when I went to library maintenance. That was the number to be cleared.

[Flashman (Michael Fanning)]

Benjamin, I navigated to “My Tracks” and applied the focus filter as you suggested. Out of my 111,346 tracks, 891 (Qobuz only) are unavailable. So I guess of the ~4,000 tracks that were cleaned up, that lesser number remains unavailable. I briefly checked the list and there were lots of tracks that I have not played in a long time. Any thoughts as to why the large number appeared suddenly?