Some 1Gb switches, PA-220 doing DHCP/FW, no problem there
Connected Audio Devices
Roon app on Mac, app on IOS, both not working currently
I guess around 30k tracks yes, local on HDD and Qobuz
Description of Issue
I noticed audio started stuttering briefly while playing Qobuz via the Roon App on the mac. Skipped a song, same. Then after a while Roon app disconnected so I killed it. Started it again and I got the “There was an issue loading your database”. Same happens on my IOS. Connected screen to the NUC, IP is ok, no errors seen (you should be able to reach on IP … ). Wonder how to troubleshoot this
PS: all UI checkboxes are green on the HTTP interface.
Version 1.0 (build 227) stable
Running 16 minutes, 28 seconds.
Roon Server Software
Version 1.8 (build 814) stable
Running 16 minutes, 20 seconds.
Roon Database & Settings
98% of 114 GB available.
Internal Music Storage
2000GB, ST2000LM015-2E81 72% of 1848 GB available.
Can you send logs from your install? I’d be happy to take a closer look at what’s happening here. To send logs, please use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service).
Thanks, @Eric_Doezie. I’m checking with the team on what I’m seeing in the logs and I’ll get back to you as soon as I have their feedback. In the meantime, can you try something for me? I’m curious to know if clearing the cache here results in any changes.
Hi there @dylan, thank you for the quick responses! Clearing cache didn’t help, all worked without errors, cache repopulated (2 httpcache folders, sessions and smc.db) but still no Roon app connectivity, same error.
Unfortunately, after speaking with the team, it sounds like your database is corrupt.
We’ve traced a few reports like this in the past to failing hardware or power outage issues but generally speaking, this means that Roon is reading information from your hard drive that is different from what was originally written, and the database is now unable to load properly.
If you’ve been making regular backups, my advice would be to install Roon fresh on your Core machine, and roll back to one of your backups. You can use these instructions to do so:
Hi @dylan, clear on the corruption part
08/16 13:48:37 Error: LevelDb.Exception: Corruption: corrupted compressed block contents
Is there any way to possibly recover the DB? I’m comfortable running scripts and any linx foo required. I would prefer to have it back alive than start fresh seen the lack of backups (my bad, I know). To then set up proper backups. It was the last thing I still needed to do but honestly didn’t expect a database to go inconsistent causing the whole ROCK to fail.
Ach, it’s always the IT people that forget their backup Thanks for the help @dylan , as product improvement it might be nice to have database snapshots to roll back to at some point in time (specially seen the small size of the DB). No power issues whatsoever on the NUC so all I could think of would be related to the SSD. And well, setting up a backup, good lesson.