Database not loading

Support
1

Mac OS High Sierre 10.13.6, latest Roon version updated today.
The base is on a Synology NAS.
Ethernet wired.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Linn Klimax DS, Ethernet (cable) wired

Description Of Issue

Since today, I he the following message “There was an issue loading your database”.

Nothing changed in my configuration, except that I updated with the latest version of Roon.

3

Hi @AAK – sorry for the trouble here.

So we can take a closer look, are you able to access your database and zip up the Logs folder for us?

If you can zip up that folder and send us a copy using a shared dropbox link or any other file sharing service link, we can get a sense of what’s gone wrong here. We’ll walk you through the next steps after that so we can figure out what’s gone wrong.

Thanks in advance for your patience, and sorry again for the trouble here.

5

A post was split to a new topic: Database not loading issue

6

I can access to the logs. The size is 9,2 Mb.

I can try to copy it and send it to you, but at which email address?

Best,

Amine

7

Hey @AAK, could you add those logs here? Thanks!

8

I tried, but link expired. I added anew topic - also very frustrating - today.

Best

9

Hello @AAK, here’s a new link for the logs. Please let me know when you have a chance to add them.

10

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