Database/Tidal issues [Resolved - Removed corrupt Tidal file]

[Craig_Fenemor]

Roon Core Machine

Mac Mini Late 2012 2.6 GHz Quad Core Intel Core 7
16GB Ram
OS Catalina 10.15.7

Networking Gear & Setup Details

Ethernet connection to Mac mini from unidentified router supplied by internet provider. (Have had the router for 6 months.)

Connected Audio Devices

USB to Chord Qutest Dac, latest version of Roon on all devices.

Library Size

Description of Issue

I went away for the weekend and turned everything off before leaving. On return Roon would hang at the first load up screen and not progress.

• Deleted Roon and reinstalled - same problem.

• Reset the pram on restart of computer - same problem.

• Loaded an older database - Roon starts, all physical media available to play. I was prompted to log into Tidal again. After logging in only about 50% of Tidal albums previously in the library loaded. When I tried to add the remaining albums back into my library it would say that they were being loaded but they were not.

Question is how do I get all my Tidal albums back into my library?

Thanks,
Craig

[dylan (Dylan Caudill)]

Hi @Craig_Fenemor

Can you try this?

Endless loading or missing all audio devices? Please read this

Our team has been tracking an issue where Tidal accounts are becoming corrupt and causing issues like endless loading or audio devices missing. If you’re experiencing any of these issues, please follow the steps below to delete the tidal_account file. The team is working on a permanent solution to this issue, but this workaround should get you back up and running in the meantime. Please note that you’ll need to sign back into Tidal in Roon after doing this. If you’re still seeing issues after …

[Craig_Fenemor]

Hi Dylan,

That’s fixed it. Oddly I dumped the tidal file in the bin, restarted roon and everything was there without even logging back into tidal. Main thing though is it worked.

Cheers,

Craig.