David Bowie's Low (2017 Remaster) fails to load from Tidal (ref#CPULR9)

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

David Bowie's Low (2017 Remaster) fails to load from Tidal

Describe your network setup

N/A

Hello @Graham_Berks

Thank you for reaching Roon support.

I have checked the same on our end, and the mentioned album loads without any issues.

Let’s start by clearing the Cache using the guide below :

  • Exit out of Roon/RoonServer (from the taskbar)
  • Find and open your Roon database
  • Navigate to /Library/RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs

That worked - Thanks

Hello @Graham_Berks

Thank you for the update. Enjoy your music!

Actually when I try and play it I now get

Any ideas ?

Thanks

A reboot of the server machine appears to have fixed it

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