David Bowie's Low (2017 Remaster) fails to load from Tidal (ref#CPULR9)

[Graham_Berks]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

David Bowie's Low (2017 Remaster) fails to load from Tidal

Describe your network setup

N/A

[vadim]

Hello @Graham_Berks

Thank you for reaching Roon support.

I have checked the same on our end, and the mentioned album loads without any issues.

Let’s start by clearing the Cache using the guide below :

• Exit out of Roon/RoonServer (from the taskbar)
• Find and open your Roon database
• Navigate to /Library/RoonServer/Cache
• Move the contents of the /Cache folder elsewhere, like your desktop
• Try restarting Roon and verify if the issue still occurs

[Graham_Berks]

That worked - Thanks

[vadim]

Hello @Graham_Berks

Thank you for the update. Enjoy your music!

[Graham_Berks]

Actually when I try and play it I now get

Any ideas ?

Thanks

[Graham_Berks]

A reboot of the server machine appears to have fixed it