· Something else
· None of the above
· Other
Deleted Tidal playlists come back to Roon after some time. Tidal doesn't have these playlists anymore, the playlists were deleted multiple times in Roon, and Roon shows the same playlists again after some time (days?).
Asus NUC with ROCK, Mikrotik RB5009, Unifi U6-Lite
Hi @Jozo_Slejko,
I’m sorry you’re still having trouble with your Tidal playlists. The first step here is to try to locate the deletion of the playlists in your logs. Can you try to delete them from Roon again and let us know the date and time of the event? We can then look to see what the trouble is.
In the mean time have you tried forcing a sync Roon and your Tidal account? You can do this under Roon Settings (the gear icon) → Services. On this page click the edit button next to Tidal and then click “Sync library now”.
Hi @daniel , yeah seems like I’m having quite a few issues with my Roon. I’ve got three open cases not sure if that’s normal or not. Lol
I’ve tried force syncing a few times.
I just deleted three playlists a few seconds ago.
Maybe Roon keeps sending them to Tidal and Tidal keeps sending them to Roon. Try disconnecting from Tidal in Roon, then delete in both Tidal and Roon. Finally, reconnect Tidal in Roon. I don’t know if this will work, but worth a try.
I’m watching Tidal side when I delete in Roon. Nothing gets created there, these playlists are long gone over there.
I’ll try to reconnect Tidal.
Hi @Jozo_Slejko,
If you could include some screenshots and specific names of the playlists that re-appear, that would be helpful as well. Thanks!
Hi @benjamin ,
Three playlists deleted on Friday 13th at 2:10pm UTC+2 time returned today. They are not in Tidal.
The playlist names are:
Stereophile Colloms Jan 24 NSC 222
PS Audio
Audiophile
Two playlists deleted on Sunday 15th at 11:27am UTC+2 returned as well. They are not in Tidal.
The playlist names are:
Ultimate System Testers
Reddit Playlist
Screenshot with the playlists in Roon:
Hi @Jozo_Slejko,
Thanks for getting that information to us. Two things your can try are clearing your Tidal cache and signing out and back into Tidal in Roon.
Here is how you clear your Tidal cache.
RoonServer/Cache/Cache folder elsewhere, like your desktopPlease let us know if you are still having problems after trying these steps.
Hi @daniel , thanks. After completing this, the deleted playlists are no longer showing. Seems like it was a caching issue. I’ll wait for a week to confirm.
Great hopefully this squashes the issue for good.