Devialet AIR, Tidal

What is the problem with Air?

Play a red book CD track followed by a hi res track and the hi res track sounds like chipmunks. Do it the other way round and the red book track is too slow. Just tried so no different with latest firmware. Currently Roon is streaming to Devialet ethernet input (having been through the cycle described) and there is no sound at all. Will probably need to reboot Roon to regain sound.

That didn’t work - still no sound. Devialet seems to be in a funk on ethernet input. I don’t think this is a Roon issue as it is also a problem via ethernet with JRiver on MAC. I haven’t tried the USB input on the Devialet but I’m guessing that will work fine.

OK, I pinged my contact at Devialet last night to hurry up and send me AIR protocol specifications :slight_smile:

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I moved 2 posts to an existing topic: Dac not showing correct resolution

Any progression on fixing the air problem?

Devialet has been one of the very few manufacturers that have been unresponsive :frowning: Their customers asking them for Roon support would be helpful.

I have two friends with Dev’s and both say AIR is crap.

I’m a Dev 200 owner and have been following the AIR issue for some time. When it works AIR sounds fantastic, but unfortunately it isn’t stable and despite loud protests from the user community, Devialet has not fixed the problem. My guess is that they are trying, but they are unable to figure it out. However, since they don’t communicate with their customers on the progress, it raises the ire of the folks who paid good money for this feature.

Anyway, I’ve long dismissed AIR as a viable way to listen to music, since it generates too much frustration - the anti-thesis to why I listen to music. My life has become much more pleasant since switching to the USB input and Roon. This combination produces stable, high-quality music.

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Crap’s probably a bit unfair. :wink:

On OSX it’s as frustrating as hell - it sounds amazing but lots of users (myself included) experience pops and crackles at random intervals. This makes it very unenjoyable as you’re always wondering if it’s the music or the onset of this crackling noise. Restarting The Air application fixes it for me.

From what I understand Windows users have it worse and also have ‘white noise’ issue where the sound just goes somewhat static.

It seems Devialet blame the fault on bugs in both operating systems, and after an eternity have seemingly got no closer to a solution. This of course could simply mean they’ve done nothing about it while focussing all energies on Phantom and expansion.

For what it’s worth USB sounds slightly worse than Air in my setup (and I hate the whole cable quality argument) but for something like Roon I’d probably go USB just for the reliability and lack of frustration.

A happy Devialet/Roon owner here. It was with some trepidation and expecting horror-audio stories that I installed both Roon and Devialet Air (I use a D200) on a cheap used £100 Intel Atom convertible (HP Envy 11") that runs only 2GB RAM and a paltry 64GB SSD using Windows 8.1 (will take SDXC cards though, packing a 64GB in this one to store TV shows for travel) and I have none of the problems. In fact I am chuffed to bits with the arrangement. Roon works really well as a touch-screen interface and aside from the Windows Logo at the bottom of the screen I am never really aware of actively using Windows (I usually only use Linux these days).

It has just two jobs: 1 Run Kodi for local and server held files and 2: whatever latest release of Roon is for server music and Tidal. The media is stored on a QNAP 669L that plugs into my Projector via HDMI and Roon/AIR has zero problems. Ok now I have posted this I have buggered myself but so far so good. I thought I should have to examine ways of safely stripping away at Windows cruft so there is as little as possible needed but so far the combo is great!. Plus I have headphone listening in bed as well. Chuffed. It is like living in the future to me…

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Cool pic @CliveGrace!! Glad AIR is stable for someone :grin:

I actually have one of those Envys gathering dust in my place… Hmm…

Air is stable here with Roon (and mac) as long as i don’t use exclusive mode. Not sure if the sound quality is that much better than USB.

If it is non-exclusive mode, then it is not bit-perfect. And, SQ definitely poorer compare to USB on Mac.

@danny I asked Devialet about Roon endpoint support recently and got this answer: “Regarding RoonSpeakers, our Software Team is aware of your query. It also has been escalated to our commercial services.”
I like the ‘escalation’ part. There is hope…

I got radio silence from my recent queries about this to support (possibly I wasn’t as diplomatic as usual in my feelings about Air) - but I’m glad to hear they’re not only aware of it, but have ‘escalated’ it! Of course in Devialet terms that pretty much means nothing, but we can but hope. :sweat_smile:

Maybe by now even they have accepted the fact that they can’t get Air working (reliably and for everyone), and they’ve upset a lot of their customers with their tardy response to the issues. Offering a working Roon transport built into the Dev would be a huge bonus and might give them some credibility and goodwill back.

[edited to say I did finally get a reply - where they sidestepped the question about RoonSpeakers completely, and said they would be happy to ‘help me fix my Air problem’, which doesn’t seem too encouraging.]

Dear Sir,

Any news on this please ? It would make an excellent Christmas present you know :wink:

Thanks

Since changing from Mac Mini to an Intel NUC running Win10, AIR is working very well for me. It can stream all music bitrates up to 24/192 and DSD64.

I’m pleased for you Gary, but it seems this isn’t the case for everyone, even with Win10 (not that it would help me or any other Mac user).

I just wish Devialet would drop the arrogance and at least offer some alternatives, starting by building Roons transport into their firmware as soon as it’s available. At least their customers would then have a way to use the hardware they purchased somewhat as intended, instead of being handicapped by Devialets flakey Air.

I was really interested in the Phantom initially, but having experienced devialet’s ‘customer’ support first hand on the expert range, and now read all the issues being posted about the phantom - pretty much entirely software/firmware related - I wouldn’t touch it, despite it sounding decent. Also, Spark was horrible compared to Roon (IMO). To my mind Devialet has lost their grip of the software side of the business and its out of control, with very low QA and very poor customer service for those on the receiving end of sloppy code.

It’s about time they woke up and let some other people have a go! And I’ll keep reminding them for as long as Air doesn’t work properly!

Of course there’s no guarantees Roons transport will be perfect first time, but I know who I’d put my money on!

Rant over. :cry:

  1. Entirely why I’ve never pulled the trigger on a 200.
  2. Windows nuc can be quite cheap, I suggest giving one a spin and return it if it doesn’t work. 8f it solves your Air issue, then hurrah.
  3. Also why I didn’t get a phantom. If a company has chronic software issues, it means that there are forces internally keeping it that way. And until those are cleared up, I stay away.

The best hardware in the world can be useless if the software (or drivers) are horrible. See years of AMD video drivers.