Device not compatible with Roon 2.0 error message (ref#BQMYSO)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

Get message saying "device not compatable with Roon 2.0"

Describe your network setup

Router is FritzBox! 7530 ZG

2

This message is issued by the Windows installer. AFAIK, Roon only supports Windows 10 and 11. Therefore, check that you’re not running compatibility mode.

Right-click on the Roon desktop icon, select Properties to see if you’re running compatibility mode, and if you are, disable the feature.

3
4

Hi @burdgep ,

I’d make sure that the PC meets the minimum specifications linked above, and if the issue is still occurring after checking, can you please provide more information regarding the PC you are attempting to use with Roon? If you can share a screenshot of your Windows Start Menu → System Information view, that could help.

5

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