Thanks for writing in and for sharing your report! If you haven’t yet, please safely stop Roon Server from running, and reboot both your remote and your server machine.
Let me know if you run into the same issue. If so, are you able to click the volume icon>cogwheel>Edit zone icon (when you have your issue zone enabled) and select your prior icon?
We’ll be monitoring for your reply, thank you!
@John_Fryett if you could please run through the Technical Support typeform and create your own thread, that would be helpful. Thank you!
After restarting the Roon server and the machine it’s running on (MacMini), all network devices disappeared completely. Now I cannot even listen to music anymore. The Wiim was popping up and disappearing sporadically with the right icon, but it’s lost its zone name and was shown as the new zone. HomePod didn’t come alive nor did my TV with chrome cast. Basically, now I only have local MacMini audio outputs and the Mac’s where I ran Roon to validate. Please advise!
After about five restarts I can see all my devices again with right icons. I’m not sure how “normal” this behavior is. I guess it’s not so if you can look into it and can help somehow by providing logs or any other information it would be great.
Thank you for the updates and the helpful screenshots. We definitely want to investigate why these device icons are intermittently reverting to the generic ones.
We attempted to activate a diagnostic mode to pull your logs automatically, but unfortunately, the reports are not reaching our servers.
To help us get to the bottom of this, could you both please manually gather your logs and send them to us?
Can you please use the directions found here to zip up both your Roon Server and Roon (Client) log folders?
When you reply to let us know the logs have been uploaded, please also include:
The most accurate timestamp (date and time) of when you noticed the icons changing to the default ones.
Did you notice any specific actions or changes right before this happened? (For example: a recent macOS update, a Roon software update, or a router reboot).
Once logs have been uploaded, please let us know so that we can check the server for your files. Thanks!
I followed @vadim’s instructions here from about 6 weeks ago. Worked for me, but there seems to be a pattern of corruption in the ..roon/database/registry/core directory.