Devices have lost contact with Roon Server


For unknown reasons, all of my Roon devices stopped being able to connect to Roon Server on my QNAP NAS on Saturday. I’ve restarted the NAS and Roon Server appears to be running.

Status : Running
Version : 1.8 (build 884) stable
QPKG-Version : 2021-10-03

Happy to provide log files on request, if needed.


Moved to support area.

Hi @Terry_Walsh I’m so sorry to hear that this has happened, we’re happy to help troubleshoot this with you! So that we can properly assist, could you please provide us with the following information so that we can determine next steps? Thanks!

Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM)

Networking Gear & Setup Details

Your network gear (model of routers/switches) and if on WiFi/Ethernet

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!

Thanks - it was an external issue. SSD provisioning was incorrectly configured so it appeared there was no storage available. Now fixed.

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