Diagnosis of 'Unavailable' Tracks Issue in Roon While Playing Qobuz Album (ref#81RSYQ)

[Graham_Ridgway]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

What does a red "unavailable" mean on tracks of an album with searching? How do I diagnose what's wrong. I'm happily playing the same album with all tracks direct from Quobuz.

Describe your network setup

Running on a NUC

[Suedkiez (Just a fellow user like you)]

Does it happen to just some albums, not all? Then it usually means that you added the album to your library in the past, but this particular version of the album has been withdrawn from Qobuz, usually due to licensing changes. In most cases when this happens, a new version has been made available on Qobuz, and this is most likely what you are happily playing direct from Qobuz.

In this case, you should be able to find the new replacement version if you go to the “unavailable” album in your library and look in the VERSIONS tab. Sometimes you may have to search for it. Add the new version to your library and delete the old one. (Unfortunately, metadata edits will not be transferred)

[connor]

Hi @Graham_Ridgway,

Please see @Suedkiez’s response above for the most common explanation for the symptom you’ve reported.

If you have an example for a discrepancy in album availability outside that mechanism, please post a screenshot here. Thanks!