Difficulty playing qobuz audio files on Roon software (ref#RQNY6D)

Affected Product


Roon Issue Category


Description of Issue

Hello, in the last two days, playing the audio source files from qobuz on this software is very awkward, even impossible to play.

Roon Server Platform

Roon Optimized Core Kit (ROCK)

Roon Server Specifications

Have no idea

Connected Audio Devices


Home Network Details

Ethernet,The brand name of the router is Asus


Hi there,

Thanks for writing in! Could you please reproduce the issue and share the specific date, time and name of the track playing when the issue occurs?

Once you let me know this info, I’ll go ahead and enable diagnostics for your account so I can review the logging for clues.

If you’d rather do it yourself manually, please use the directions found here and send over a set of logs to our File Uploader.