What’s happening?
· Other – My issue isn’t listed above
Describe the issue
I do not clearly see where or how to pay or to start a lifetime subscription without the free trial option. How is it done?
Describe your network setup
Synology
Start a free trial, and go to your Account, and change the subscription.
Always worth using a trial. I did, I found a 30 day or 60 day one, I cannot remember. That was enough for me to love it and go lifetime. 
I needed to have the Lifetime Subscription debited to my credit card account by 11/28 not AFTER the 14 day trial has ended. Roon wrote “$0.00 upfront.” They lost a new subscriber over this..It appears to me I would not see that Roon charge added to my credit card account until about mid-December. That will/does not work for me..
Nah…I just lost a credit card offer because of this free trial non-sense. Roon just lost a potential customer for it too. I needed to complete my transaction by 11/28. Nice try with "It is always worth using a trial.
You can hardly blame Roon for this. Most people would take out the trial, before subscribing or taking a lifetime licence, and expect Roon to debit their account after the trial.
I’m NOT “most” people. What other people do is not my business nor do I really care what they do. They are NOT me. Should I blame myself or “most of the other people here”? Neither of us are to blame and this issue is not a competition. It is Roon’s sign up issue. Too bad for me as I have no control over Roon or my issue. They could have offered both options.
Roon does have a very active Accounts team that handle individual requests very quickly if posted while the team is working (usually mon-fri 9-5 EST). However, they were off on Friday due to the Holidays. If you had done this on Wed., for example, they might have been able to handle your unique billing request that day.
Thank you for your response. Unfortunately for me now, that is not going to work out. Your response is good to know and maybe would have worked out for me at that time. Maybe another time with any luck..
Good day @rickolbak !
We’re sorry for getting back to you late.
We can manage this for you, let us know please, are you still interested in it ?
Regards.
It is too late now. The transaction needed to be posted to my credit card by 11/28/25. Somebody on the forum suggested you may be able to do this…but you all were gone. There was no way I could process this subscription on your website. Perhaps, later if I get another opportunity through my credit card. It is expired now. Would I have needed to call you people?
Sorry to hear this @rickolbak. We don’t offer phone support at this time, but you can get in touch with our Accounts team by selecting ‘I have a billing question or account question’ using the same typeform.
