# Difficulty with Library Indexing Process: Repeated Core Connection Loss (ref#KYFPHN) **URL:** \ **Category:** Support\ **Created:** [July 20, 2024, 5:45pm UTC](https://community.roonlabs.com/t/difficulty-with-library-indexing-process-repeated-core-connection-loss-ref-kyfphn/277779 "2024-07-20T17:45:49Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Tony\_Green](https://community.roonlabs.com/letter_avatar/tony_green/32/5_5575768a8748004e209b776fc1b2916d.png) [@Tony\_Green](https://community.roonlabs.com/u/Tony_Green)\ **Post date:** [July 20, 2024, 5:45pm UTC](https://community.roonlabs.com/t/difficulty-with-library-indexing-process-repeated-core-connection-loss-ref-kyfphn/277779/1 "2024-07-20T17:45:49Z")
#### What’s happening? · Something else #### How can we help? · None of the above #### Other options · Other ## Describe the issue Issues indexing library after latest update, goes so far and then looses connection to the core. It re-establishes connection and then recommences indexing only to reach the same point and then looses connection to the core again. This goes on in a seemingly endless loop. ## Describe your network setup But home hub 5, synology nas, apple Mac mini core connected to the network via Ethernet ---
**Author:** ![Tony\_Green](https://community.roonlabs.com/letter_avatar/tony_green/32/5_5575768a8748004e209b776fc1b2916d.png) [@Tony\_Green](https://community.roonlabs.com/u/Tony_Green)\ **Post date:** [July 21, 2024, 11:23am UTC](https://community.roonlabs.com/t/difficulty-with-library-indexing-process-repeated-core-connection-loss-ref-kyfphn/277779/2 "2024-07-21T11:23:45Z")
I tried removing the nas from my set-up and reconnecting and that appears to be the root of the problem, Roon appears to be unable to re-index the files on the nas. I can acces all my files using the Blue Is app, so it’s not an issue with the nas. ---
**Author:** ![Tony\_Green](https://community.roonlabs.com/letter_avatar/tony_green/32/5_5575768a8748004e209b776fc1b2916d.png) [@Tony\_Green](https://community.roonlabs.com/u/Tony_Green)\ **Post date:** [July 22, 2024, 3:14pm UTC](https://community.roonlabs.com/t/difficulty-with-library-indexing-process-repeated-core-connection-loss-ref-kyfphn/277779/3 "2024-07-22T15:14:17Z")
A quick update, I connected my mac mini, which was running headless, to a screen and keyboard and upgraded to Sonoma. That appears to have resolved all the issues and my library has now fully re-indexed. I didn’t realise how easy to use and convenient until I didn’t have it! ---
**Author:** ![noris](https://community.roonlabs.com/user_avatar/community.roonlabs.com/noris/32/161230_2.png) [@noris](https://community.roonlabs.com/u/noris)\ **Post date:** [July 22, 2024, 4:10pm UTC](https://community.roonlabs.com/t/difficulty-with-library-indexing-process-repeated-core-connection-loss-ref-kyfphn/277779/4 "2024-07-22T16:10:23Z")
Hello @Tony_Green , Thanks for reaching out with your report. I activated diagnostics for your account and I noticed Roon was crashing when attempting to scan the following file: `/Users/tonygreen/Library/RoonMounts/RoonStorage_9983c824d3eee557edce0cbdf2f17ddbedf2300c/Ed Harcourt/Back into the woods/04 Murmur In My Heart.flac` Can I please ask that you send us this file so that we can try to reproduce the issue on our end? [https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external](https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external) Please, let us know once uploaded or if you have any questions, thank you! ---
**Author:** ![Tony\_Green](https://community.roonlabs.com/letter_avatar/tony_green/32/5_5575768a8748004e209b776fc1b2916d.png) [@Tony\_Green](https://community.roonlabs.com/u/Tony_Green)\ **Post date:** [July 22, 2024, 4:24pm UTC](https://community.roonlabs.com/t/difficulty-with-library-indexing-process-repeated-core-connection-loss-ref-kyfphn/277779/6 "2024-07-22T16:24:16Z")
Hi thanks for getting back to me. I upgraded my Mac mini’s operating system to Sonoma, from Catalina, this afternoon and that appears to have fully resolved the issue. My library has re-indexed successfully and I can also find and play the track you identified as causing an issue. ---
**Author:** ![noris](https://community.roonlabs.com/user_avatar/community.roonlabs.com/noris/32/161230_2.png) [@noris](https://community.roonlabs.com/u/noris)\ **Post date:** [July 22, 2024, 10:34pm UTC](https://community.roonlabs.com/t/difficulty-with-library-indexing-process-repeated-core-connection-loss-ref-kyfphn/277779/7 "2024-07-22T22:34:13Z")
Thanks for letting us know @Tony_Green , glad to hear the MacOS system update helped! ---
**Author:** ![system](https://roon-community-uploads.s3.amazonaws.com/original/3X/d/e/deefbd9083c99c82bbf2dd3f873f52a49f5db881.png) [@system](https://community.roonlabs.com/u/system)\ **Post date:** [July 24, 2024, 10:34am UTC](https://community.roonlabs.com/t/difficulty-with-library-indexing-process-repeated-core-connection-loss-ref-kyfphn/277779/8 "2024-07-24T10:34:55Z")
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