Disappeared all covers

Support
1

Roon Core Machine

Nuc i5

Networking Gear & Setup Details

Mikrotik

Connected Audio Devices

Nuc - ultraRendu - USB - Aqua DAC

Number of Tracks in Library

About 15000 tracks

Description of Issue

Disappeared all covers of Tidal albums and artists, almost all covers of local library! I’ve already restarted app - no result, restarted - Roon core - no result, restored my roon database - no result. The problem is not with roon remote because it is the same on several devices (Android, Win10). I need help!

Screenshot_2022-01-06-05-47-25-295_com.roon.mobile
Screenshot_2022-01-06-05-47-25-295_com.roon.mobile1080×2340 189 KB

Screenshot_2022-01-06-05-47-01-206_com.roon.mobile
Screenshot_2022-01-06-05-47-01-206_com.roon.mobile1080×2340 180 KB

Screenshot_2022-01-06-05-46-44-006_com.roon.mobile
Screenshot_2022-01-06-05-46-44-006_com.roon.mobile1080×2340 120 KB

2

Why, there is no reaction from Roon support team?

6

Hey @ALEXANDER_SHMELEV we’re sorry for the delay in getting back to you! We truly appreciate your patience while you waited for us to respond :pray:t3:

I wanted to check in and see if you’re still having trouble with the album covers not showing properly? We’d love to help you if need be!

Thank you!

1 Like
7

It’s already OK! Thanks a lot!

1 Like
8

That’s great to hear @ALEXANDER_SHMELEV. :partying_face:

If you feel like sharing here, we’d love to hear more about what helped to solve this issue for you.

:pray:t3:

9

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